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Commercial Terms and Conditions


GAS SOUTH, LLC
Commercial Terms and Conditions of Service

These “Terms and Conditions of Service,” together with the Disclosure Statement and confirmation notice, represent a complete statement of the agreement between Gas South, LLC (“Gas South”) and you, the customer. Gas South’s plans may vary by pricing, length of commitment, and promotional incentives. Gas South’s plans include the prices and charges that a customer pays for the natural gas commodity Gas South sells. The Georgia Public Service Commission (“GPSC”) separately regulates distribution charges for the delivery of natural gas to the customer by Atlanta Gas Light Company (“AGL”). The Federal Energy Regulatory Commission regulates interstate transportation prices and services.

Special Notice of Customer Rights: These “Terms and Conditions of Service” are subject to all laws and regulations applicable to natural gas marketers certificated by the GPSC. Gas South will only apply these terms in a fashion consistent with those laws and regulations.

Length of Commitment:  The length of your commitment to purchase gas and any renewal options you may have vary depending on the plan you select. Similarly, Gas South’s commitment to the price of the gas and any renewal options Gas South may offer may vary depending on the plan you select. The Disclosure Statement and confirmation notice that is included as a part of these Terms and Conditions details the terms of your plan, including your therm rate and length of service. Your purchases from Gas South will begin on the meter reading date determined by AGL.

(a) If you are turning on natural gas service for the first time in a new location or after a seasonal (or other) disconnection, your agreement with Gas South becomes effective on the date that service is turned on by AGL.

(b) If you are switching to Gas South from another marketer in Georgia, and if you sign up by the 15th day of a given month, your switch will typically become effective on the 1st day of the next month. If you enroll after the 15th day of the month, your switch may not become effective until the following month (example: sign up March 21st, your switch will typically become effective May 1st). Gas South relies on Atlanta Gas Light to process switch requests and delays can occur.

Basic Service Pricing:  Under a fixed rate contract, Gas South will charge you a rate per therm for natural gas commodity service that will not change for the term of your contract. Under a variable rate contract, Gas South will charge you a rate per therm for natural gas commodity service that may change monthly based on market conditions. Pricing plans may vary with such factors as your credit and incentive packages that Gas South offers. AGL delivery base charges and meter read fee, a Gas South monthly customer service fee, and state and local taxes will be charged in addition to your per-therm rate. Depending on the rate plan you have selected, your interstate pipeline capacity charges will either be included in your rate per therm or will be charged as a separate line item on your bill. Please refer to the Account Summary (included in your confirmation notice) as a reminder of the plan you have chosen. Rates and customer service fees may also change for any renewal periods as stated in the applicable renewal offer. Gas South will not assess new or additional customer service fees or other charges or fees if you are on a variable rate plan without providing you advance written notice of those charges or additions at least twenty-five (25) days prior to implementation of the charge or fee.

Payment:  Payment in full is due on or before the due date shown on your bill. Below are the payment options:

-         Mail: Payments can be made by check or money order to PO Box 530552 Atlanta, GA 30353. Please allow five (5) days for mail delivery of payment.

-         Automatic Bank Draft: Gas South’s bank draft payment plan automatically withdraws the amount due from your financial institution

-         Payment Locations.  Visit www.gas-south.com or call 1-866-762-6427 for walk –in payment locations. These centers accept cash payments for Gas South bills and may charge a processing fee. Pay by Phone: You may pay your gas bill with a check, VISA, MasterCard or debit card by phone using the Western Union Speedpay network. There is a processing fee assessed for each transaction. Visit www.gas-south.com or call 1-866-762-6427 to use this service.

-        Online Paymenty/e-Bill.  You may pay your bill on-line with Gas South e-Bill at www.gas-south.com.

-         Summary Billing.  This option may be available for an initial set-up fee of no more than $25.00 and a monthly maintenance fee of no more than $10.00.

Gas South reserves the right to add, change or terminate payment options at any time. 

Quantity Delivered:   Gas South sells only the quantity of gas delivered to your AGL gas meter as determined by AGL. Gas South’s obligation to sell a quantity of gas will be limited to your historic gas usage and patterns of use with reasonable variances. Gas South will use reasonable efforts to adjust deliveries if your usage changes.

Change of Address:   : When you enroll to purchase natural gas from Gas South, you are agreeing to purchase gas from Gas South for a particular location. If you desire to purchase natural gas at another location, you may need to enroll separately for the new location.

Right to Cancel:  You will have the right to cancel gas purchases from Gas South at any time. To cancel your service with Gas South, call Gas South at 678-504-2820 (Metro Atlanta) or 1-866-762-6427 (Toll-Free). Gas South may charge you an early cancellation fee depending on the plan in which you are enrolled. You have the right to switch once a year without incurring AGL’s switching charge of $7.50. Switching and any additional charges assessed by AGL may be charged to you.

Changes to Terms and Conditions:  Gas South may change the plans and terms and conditions of its sales to you. If you are on a fixed term agreement with Gas South and the expiration date of such agreement is approaching or whenever Gas South proposes to change its terms of service under any type of agreement, Gas South will provide you written notice of changes before they are effective. The notice will describe the changes in the terms and conditions and explain your options in response to the changes. If changes in law or GPSC orders and rules require a change in the way Gas South sells gas to you, Gas South will make the required change, and Gas South will continue to sell gas to you under the plan in which you are enrolled. If Gas South initiates a change in your plan, you will have the option of changing your marketer, and we will inform you of that option when it applies.

Limitation of Warranty:  Gas South is selling you a commodity that is produced, stored and transported by other businesses. Gas South makes no representations or warranties other than those expressly stated in these terms and conditions. Gas South expressly disclaims all other warranties, express or implied, including merchantability and fitness for a particular purpose. The natural gas that Gas South markets will meet applicable industry quality standards. Gas South is not responsible for the delivery of gas to your premises. Gas South is undertaking no obligations, responsibilities or liabilities upon and after delivery of the natural gas to AGL at the delivery point. Gas South is not responsible for your use of the natural gas. Gas South exercises no independent control over AGL’s facilities necessary for delivery of the natural gas, and Gas South undertakes no responsibility or liability for the operations of AGL or for interruptions, termination or deterioration of its delivery or other services due to actions by AGL or others. Gas South undertakes no responsibility for other pipeline or storage operations or resulting interruption of upstream transportation that is scheduled as firm that prevents the delivery of natural gas to the delivery point.

Governing Law:  Gas South’s sales to you will be governed by the laws of the State of Georgia, including the laws applying to the sale of goods and the applicable provisions of the Uniform Commercial Code as adopted by the State of Georgia.

Contact Information: Gas South representatives can be contacted at 678-504-2820 (Metro Atlanta) or 1-866-762-6427 (Toll-Free) Monday – Friday 7a.m. – 8 p.m., Saturdays 8a.m. – 5 p.m. You can also contact us via mail at Gas South P.O. Box 723728, Atlanta, Georgia 31139, or at customerservice@gas-south.com.

To report a gas leak or other emergency contact Atlanta Gas Light Company : 770-907-4231 (Metro Atlanta) or 1-877-427-4321 (Toll-Free)

To contact the Georgia Public Service Commission :
Attention: Consumer Affairs
Georgia Public Service Commission
244 Washington Street, Atlanta, Georgia 30334
404-656-4501 (Metro Atlanta) or 1-800-282-5813 (Toll-Free)
Fax: 404-463-6683
gapsc@psc.state.ga.us
To contact Consumers’ Utility Counsel :
Governor’s Office of Consumer Affairs
Consumers’ Utility Counsel Division
2 Martin Luther King Jr. Drive, East Tower, Suite 356
Atlanta, Georgia 30334
404-651-8600 (Metro Atlanta) or
1-800-869-1123 (Toll-Free)


Billing Disputes:  If you think your bill is incorrect, Gas South recommends that you contact it within thirty (30) days of the date of the bill in dispute. You will not be responsible for paying the “disputed portion” of the bill during the investigation period, but you will be responsible for timely payment of charges not in dispute. The disputed portion of the bill will not incur any late fees or be subject to collection procedures during the investigation. If you receive bills that undercharge or fail to charge for legitimate services, you will be given the amount of time it took for Gas South to correct the error to pay the correct amount and no late charge or interest will be charged on the corrected amount during said period.

Gas South will use good faith efforts to resolve any customer disputes in a timely manner. The resolution of the dispute will be communicated in writing to you at your billing address within thirty (30) days of receipt of the dispute. If you are still dissatisfied, you may contact the GPSC.

Privacy Policy:  During the operation of Gas South’s business, we collect and use information about our customers, your gas usage and that of other customers, and other relevant information. Gas South obtains and uses information about customers from third parties, including, but not limited to, credit reporting agencies, to better enable its business operation. Gas South may disclose such information to its affiliates, or contractors operating on the behalf of Gas South for the purposes of (1) developing or offering new or enhanced products and services or (2) administering and/or collecting on customer accounts. Gas South may disclose such information to parties in connection with proposed business transactions, to credit agencies, or to duly authorized agencies investigating potential hazardous or illegal activity. By providing Gas South with a contact phone number, you expressly agree that Gas South may call or text you at that number with important service notifications related to your account, including collections. These calls or texts may be made using an automatic dialing system or prerecorded voice message. You may opt-out of receiving autodialed or prerecorded calls or texts on your cellular telephone by notifying Gas South by email at optout@gas-south.com or in writing at Gas South LLC, PO Box 723728, Atlanta, Georgia 31139 with the subject “Gas South: Cell Phone Opt-Out”. Even if you opt out, we may still continue to communicate with you by other means. Your opt-out will not apply to notices of disconnection, notices of imminent disconnection, or other communications that may impact your health and safety or the health and safety of others.

Assignment:  You will not have the right to transfer your right to purchase gas, from Gas South, to another party at your enrolled location.

GAS SOUTH, LLC
Commercial Disclosure Statement

This Disclosure Statement provides important information about your service with Gas South. This Disclosure Statement should be read in conjunction with the “Terms and Conditions of Service” and your confirmation notice for a complete statement of the agreement between Gas South and you, the customer.

Your “Account Summary” on your confirmation notice highlights your rate plan, terms of service and cancellation fees. Please keep this Disclosure Statement, the Terms and Conditions and your confirmation notice for future reference.

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Length of Service:  Your service will begin on the date determined by AGL. Your particular term start and end dates are shown in your “Account Summary”.

Fixed Rate Contract:  Under a fixed rate contract, Gas South will charge you a rate per therm for natural gas commodity service that will not change for the term of your contract. The rate does not include AGL delivery base charges and meter read fee, a Gas South monthly customer service fee, and state and local taxes which will be billed separately. Depending on the rate plan you have selected, your interstate pipeline capacity charges will either be included in your rate per therm or will be charged as a separate line item on your bill. Please refer to the Account Summary as a reminder of the plan you have chosen. Rates and customer service fees may change for any renewal periods and such changes will be stated in the applicable renewal offer.

Variable Rate Contract:  Under a variable rate contract, Gas South will charge you a rate per therm for natural gas commodity service that varies monthly based on market conditions. You can verify the current month’s rate at www.gas-south.com or by calling 1-866-762-6427 (toll-free). This rate does not include AGL delivery base charges, a Gas South monthly customer service fee, and state and local taxes. Depending on the rate plan you have selected, your interstate pipeline capacity charges will either be included in your rate per therm or will be charged as a separate line item on your bill. Please refer to the Account Summary as a reminder of the plan you have chosen. You can switch to a fixed rate contract at any time by calling Gas South at 1-866-762-6427 (toll-free). If you choose to switch to a fixed rate contract, new Terms and Conditions may apply.

Billing and Payment:  You will be billed based on your meter reading schedule set by AGL. The bill may contain AGL base charges, gas charges, interstate pipeline capacity charges, and a Gas South customer service fee. Your bill will also include all applicable federal, state and local taxes and charges. Your bill may also include adjustments related to previous billing errors, meter read errors, miscalculation of taxes or other errors or omissions as current laws and regulations permit. Early termination will not affect the charges imposed by AGL. If you are a tax-exempt entity, you will be responsible for providing the necessary exemption certificate. Tax exemption begins on the billing cycle after receipt of the necessary exemption certificate.

If you are turning on natural gas service for the first time in a new location or after a disconnection, you may also be charged a turn on fee of no more than $75.00, in addition to any charges assessed by AGL.

Additional Fees:  If your payment is late, Gas South has the right to charge a late fee in the amount of $10.00 or 1.5 percent of the past due amount, whichever is greater. Gas South may also charge a fee of no more than $30.00 for any returned check or other electronic fund transfer or credit card transaction not processed due to insufficient funds or credit availability.

Payment Arrangements: Customers are entitled to one reasonable payment arrangement prior to disconnection and must contact Gas South to establish the terms. Gas South will define the terms of the payment arrangement and will confirm agreed upon terms in writing.

Contact Information: If you have any billing questions or concerns, please contact Gas South representatives at the location or number listed below. Please include your Gas South account number on all correspondence or payments submitted to Gas South.

Gas South
Post Office Box 4298
Atlanta, Georgia 30302
1-866-762-6427 (toll-free)
Monday - Friday 7 a.m.- 8 p.m., Saturdays 8 a.m.- 5 p.m.

Gas South will use good faith efforts to resolve any customer concern. If you are not satisfied after discussing your concern with Gas South, you may contact the GPSC or the Consumers’ Utility Counsel Division at the Governor’s Office of Consumer Affairs at the locations or numbers listed below.

Consumers’ Utility Counsel:
Governor’s Office of Consumer Affairs
Consumers’ Utility Counsel Division
2 Martin Luther King Jr. Drive
East Tower, Suite 356
Atlanta, Georgia 30334
Phone: 404-651-8600 (within metro Atlanta)
1-800-869-1123 (Toll Free outside metro Atlanta)
Georgia Public Service Commission:
Attention: Consumer Affairs
Georgia Public Service Commission
244 Washington Street
Atlanta, Georgia 30334
404-656-4501 (within metro Atlanta)
1-800-282-5813 (Toll Free outside of metro Atlanta)
Fax: 404-463-6683
gapsc@psc.state.ga.us

Right of Rescission:  A consumer shall have a three-day right of rescission following receipt of this disclosure at the time of initiating service or when informed of a change in terms or conditions. You, the consumer, may cancel in writing or electronically by contacting the marketer.

Notice of Expiration or Changes:  If you have a fixed term agreement with us and it is approaching the expiration date, or whenever we propose to change our terms of service in any type of agreement, you will receive written notification from us prior to the date of expiration of or change to the agreement. We will explain your options to you in this advance notification.

Credit Policy:  Gas South typically performs a credit check on all customers enrolling or renewing for service. Your credit score may influence your rate per therm, monthly customer service fee and deposit.

Deposits:  Gas South may require a deposit for service depending on your credit score and payment history. Deposits shall not exceed twenty (20) percent of your annual estimated bill if you are a non-residential firm retail customer who meets the definition under Commission Rule 515-7-9-.01(l). If a deposit is required from you and you have paid your Gas South bills on time as indicated on your monthly billing statement for a period of six (6) months or if you terminate the account, whichever comes first, Gas South will refund the deposit to you within sixty (60) days. Deposits will not be refunded if you have an outstanding balance or an overdue balance exceeding the amount of the deposit. If the outstanding or overdue balance is less than the deposit, Gas South will refund the difference.

Cancellation Fee:  Fixed rate contracts may be subject to an early cancellation fee. Gas South does not charge a cancellation fee for variable rate contracts. You have the right to switch once a year without incurring AGL’s switching charge of $7.50. Additional switching charges assessed by AGL may be passed on to you, the customer.

Estimated Bills:  Gas South may send estimated bills when the actual meter readings are not available. Estimated bills will be limited to no more than two (2) consecutive months.

Late Payment, Nonpayment, Disconnection and Collection:  Your gas service will be subject to disconnection if a bill for service is not paid within at least forty-five (45) days after the date of the bill. Gas South will deliver a written notice of the proposed disconnection at least fifteen (15) days prior to the date of disconnection. Before a request is made to AGL to disconnect gas service for failure to pay, Gas South will offer at least one (1) reasonable payment arrangement in writing. Gas service will not be disconnected by Gas South if it is not your current marketer or for nonpayment of a bill that was not sent to you in a timely manner or for any portions of a bill resulting from a billing dispute. At least two (2) days prior to the proposed disconnection, Gas South will make a good-faith effort to make personal contact with you. Ten (10) days after your service is disconnected, your account may be sent to a third-party collection agency for further action. If you ask to have service reconnected, Gas South will require you to pay reconnect charges and provide payment for any outstanding balances. A fee up to $50.00 may apply for reconnection. A deposit of no more than $150.00 may be required for reconnection if Gas South determines that it is warranted.

Customer Choice:  Gas South will not prevent you from obtaining distribution and commodity sales service from another marketer or provider.