Posts of Author ‘Kevin Greiner‘

Apr
4
2014
6:37 pm

Let’s clear the air: Tax credit for low-emissions commercial vehicles is a wise investment in our future

Too often, public discourse about our environment dissolves into zero-sum game arguments, with any potential policy change tallied as a win for either “green” advocates or big business. This line of thinking is predicated on a misguided assumption: that the interests of these two parties are necessarily at odds.

Fortunately in Georgia, that’s simply not the case. Consider House Bill 348, a common-sense piece of legislation sponsored by State Rep. Don Parsons, R-Marietta, that passed the General Assembly last week with strong bi-partisan support.

The legislation establishes tax credits for commercial alternative fuel vehicles purchased in Georgia. That could mean a delivery van powered by natural gas, or a service truck that runs on electricity.

The goal is to create meaningful incentives for companies to upgrade their fleets and put more low-emission vehicles on our state’s roads and highways. This legislation also helps us to remain competitive with other states like Florida and Oklahoma that have enacted laws that have accelerated the adoption of alternative fuel vehicles.

Georgia is a transportation hub, and our logistics industry is a major contributor to our economy and jobs.  However, motor vehicle exhaust is also one of the largest contributors to poor air quality in Georgia, exacerbating a host of respiratory and circulatory issues, from asthma to heart disease.

The impact is far-reaching: In Cobb alone, more than 15,000 children and nearly 150,000 adults have asthma, according to the American Lung Association.  The cost of dirty air is measured in school absences, doctor’s visits, trips to the emergency room, and hospital admissions.

Clean energy vehicles that run on natural gas or electricity can help to keep our economy strong while also reducing harmful smog causing emissions by up to 90 percent. They also reduce our reliance on oil imports.

House Bill 348 specifically covers commercial vehicles powered by alternative fuels such as natural gas, electricity, propane, or hydrogen. Each of these fuels produce significantly lower emissions than diesel or gasoline, and are derived some domestic sources of energy. Compressed natural gas (CNG) is the most popular alternative fuel for commercial fleets, as it is widely available and significantly less expensive than gasoline or diesel – about $1.50 to $2 less per gallon.

The savings can be substantial. DeKalb County, which recently converted its sanitation fleet to use CNG, estimates it will save $3 million over an eight-year period. Atlanta-based UPS is able to keep its shipping rates low by fueling delivery trucks with CNG.

Not long ago, the idea of plugging in your car or filling the tank with natural gas seemed nothing short of science fiction. But technology has advanced rapidly. CNG stations are now located throughout Georgia, while electric vehicle charging stations are common sights in many parking garages.

Our state legislature and Rep. Parsons in particular, should be applauded for taking steps to encourage the use of alternative fuel sources. It’s a modest investment that promises to pay great dividends down the road in the form of cleaner air, greater energy independence, a stronger economy, and healthier lives.

You can also find my article on HB 348 on The Marietta Daily Journal’s website here.

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Oct
24
2013
2:58 pm

Meredith Hodges named one of Georgia’s ‘Most Powerful & Influential Women’

Gas South is thrilled to announce that Meredith Hodges, our vice president of external affairs and human resources, was honored by the Georgia Diversity Council as one of the most powerful and influential women in Georgia. Meredith received the prestigious award on Sept. 27 at the 4th Annual Georgia Leadership Conference.

The awards are intended for businesswomen who have made a difference through their achievements and exemplify the ability to excel in their fields, and Meredith certainly fits the bill. Her 20 years of experience in the utility industry make her a vital resource at Gas South and a true leader.

At Gas South, Meredith is really a Jill of all trades – she oversees human resources, legislative and regulatory affairs, public relations, and community involvement. I commonly and affectionately call Meredith our “Chief People Officer”, because she makes Gas South a great place to work and a great company to do business with. She has spearheaded many community service initiatives over the years, and stays involved in the community through her volunteer efforts with local organizations such as the Woodruff Arts Center, Society of St. Vincent de Paul, United Way, Junior Achievement, and others.

We’re extremely proud, go Meredith!

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May
14
2013
2:55 pm

Providing better customer care

 

At Gas South, it’s our mission to provide the best customer service in the industry. That’s why, about a year ago, we decided to bring our customer care operations in-house.  We hired 100 of the best customer service agents and set about the task of making our already best-in-class service even better.

A year later, I’m proud to report that our commitment has proved to be a smashing success.  For example, since “insourcing” our call center:

- We have seen a 40 percent decrease in escalated calls.

- Customers are now getting the answers they need with a single call 98 percent of the time.

- Annual agent turnover rate has plunged from 35 percent before the change to less than 13 percent today.

In early May, Gas South held a party at our Marietta call center to celebrate these achievements and mark the first anniversary. It was an opportunity to thank the customer care team for their dedication and hard work.

Over the past year, we have invested a significant amount of resources into our customer care operations. We launched an online customer care team to handle inquiries via chat and email, improved our quality assurance process and developed seasonal training courses to ensure that agents provide timely information to customers.  All of these changes have served to empower our call center employees. They’re now even better able to assist our customers with any questions they may have.

It’s all part of Gas South’s commitment to provide the best natural gas service in Georgia.  And we appreciate hearing from our customers about how we are doing.  Send us an email at tellgassouth@gas-south.com.  We appreciate and value your feedback.

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Dec
21
2012
12:07 pm

Happy Holidays!

As we move further into the Holiday Season, we just wanted to take a moment to wish you and yours a safe and enjoyable Holiday. Thank you for choosing Gas South as your natural gas provider, we look forward to serving you in 2013.

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Sep
26
2012
10:47 am

Customer Service Contest Winners Announced

In our last quarterly newsletter, I invited our customers to send in suggestions to our Facebook page, on Twitter and through email to help us improve our customer service. The top three ideas would each be awarded $100 of natural gas for free. We received lots of great entries and we thank all of you that participated in this contest. I’m very pleased to announce that, after much deliberation, we have chosen our three winners!

Congratulations to Vera Clark, Jo-Ellen Catto and Brian Genter on their excellent suggestions!

- Vera suggested we offer the opportunity to donate to those in need through our monthly bills.

- Jo-Ellen would like us to extend more offers and promotions to areas outside Metro Atlanta.

- Brian wants to see more energy saving tips in our customer communications.

We will be taking their ideas and putting them into action over the next few months so keep an eye out! So what’s your favorite suggestion?  Let us know in the comments!

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Sep
12
2012
3:07 pm

Things Are Cooling Down, So We’re Heating Up

Fall is here and it’s time for back to school, football season and colder temperatures! The coming of the chillier weather also brings Gas South’s busiest time, the heating season. We want to make sure that we are fully prepared to provide you with the best customer service, so we’ve made a few changes which we think will make things easier:

-We have extended our Customer Care Center hours and you can now reach us anytime between 7 a.m. and 8 p.m. Monday through Friday, and between 8 a.m. and 5 p.m. on Saturdays.

-We’ve hired additional employees to our local customer care team to handle the increased call volumes we experience around this time of year.

-We’ve updated our online options to help us respond to your emails within 4 business hours.

-We will start offering a live chat option on our website for customers who do not want to call, but have a question on their account.

We hope that these changes will help ease you through the heating season. Don’t forget to make sure your natural gas service is prepared for the coming months. When the temperatures start dropping, we are ready to BRING THE HEAT™!

What’s your favorite part about the changing of the season?

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Aug
6
2012
1:31 pm

An Introduction from Kevin Greiner, CEO

Here at Gas South, we have always taken great pride in being actively involved in enriching the communities we serve.  Beyond simply providing natural gas, our employees have always worked hard to ensure that we are actively engaged in helping our local neighborhoods grow stronger.  We work hard to inform and interact with our customers online through social media outlets, like Facebook and Twitter and now through our brand new blog, The Hot Spot.

Thank You

First, I wanted to personally thank you for making Gas South the fastest growing natural gas provider in Georgia. We are a company that cares about our customers and we appreciate you choosing Gas South for your natural gas needs.

The Hot Spot

Our hope is that this blog will become a place to get to know our company from the inside out and to learn more about how we can work together to make this community great.  You’ll be hearing from multiple employees here at Gas South on numerous subjects, from area events to special discounts to energy saving tips and more.  We want to provide information that will educate and entertain our customers and we feel that this is a great way to further establish a conversation.  So, keep an eye out for more content to come and, as will always be the case with our posts, let us know your thoughts.

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