Posts for the Category ‘General’

Jan
25
2013
12:02 pm

Gas South Employee Spotlight

For this month’s employee spotlight, we interviewed Greg Dunavant about his experiences at Gas South and his plans for his new position. Greg was recently promoted and is now our Senior Manager of Customer Care.

Greg, congratulations on your promotion! So, what are the responsibilities of your new position?

Thanks Meredith. As the Senior Manager of Customer Care, my goal is to provide our customers a best-in-class customer care experience. To do this, I am working with our team to identify processes and policies which can be improved, and once these processes are identified, we can implement solutions. I am also focused on empowering our team to help customers, developing our leadership team and associates, keeping the customer care team involved with the communities we serve and ensuring that Gas South is a great place to work.

Wow! That is great, Greg! Now, how long have you been working for Gas South?

I have been with Gas South since its inception in 2006.  I started with Gas South on the Supply and Risk Management Team as an analyst, and have been part of the Mass Markets team since 2007, working in both operations and marketing.

In terms of your new position, what are you most looking forward to?

I am most looking forward to partnering with our customer care associates to continue to improve how we serve our customers. Since “in-sourcing” our customer care center in May 2012, we have empowered our team to make sound business decisions for the good of our customers and we’ve also implemented several system-wide changes which have improved the quality of service we are providing.  I am excited to build on this momentum. I am also looking forward to learning from the team and helping our employees develop professionally.

What is your favorite part about working at Gas South?

Our culture of empowerment is my favorite part of working at Gas South. This culture encourages employees to identify opportunities, recommend changes and implement solutions. I also love our commitment to the communities we serve.  All of our 150+ employees live in Georgia and are encouraged to give back through volunteering time and resources.

Those are a few of my favorite parts too! So Greg, how do you spend your free time?

Well, I am graduating from the Georgia Tech MBA program in May so much of my free time is dedicated to preparing for class, going to school and studying. When I am not focusing on school, my wife and I enjoy spending time with family and friends, exploring Atlanta and pulling for the Auburn Tigers.

Thanks Greg. We are all looking forward to working together with you to continue to grow and improve. 2013 is already shaping up to be a great year!

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Jan
7
2013
3:35 pm

5 Ways to Keep Your Natural Gas Costs Down

As the winter season begins, our customers often come to us looking for the best way to keep their natural gas costs down.  We are prepared every year to provide our customers with tips to do just that.  Here are a handful of ways you can potentially cut your natural gas usage during the winter months.

1.) Invest in a programmable thermostat. The majority of programmable thermostats allow you to set multiple time frames and temperatures to fit your lifestyle.  There are even a few that can adapt to those frequent “nudges” that you give the thermostat to take the chill off and automatically change their programming to fit.  Avoid changing the temperatures once you have it programmed to avoid unnecessary increases in your natural gas usage.

2.) Avoid large swings in temperature. Avoid raising or lowering the temperature settings more than 5-8 degrees in a daily period to save on natural gas usage.  The only exception should be when you are not at home for an extended period of time when you can set it at a lower temperature than normal.  Large swings in temperature can cause your unit to work harder to heat your home.  Remember, you are not only heating the air but everything in your home as well.

3.) Change the filter in your furnace or air handler regularly. Most HVAC companies recommend inspecting, cleaning, or replacing the filter every month during the summer and winter seasons.  A dirty air filter causes your system to work harder to push the air throughout your home, causing increased energy usage.

4.) Keep windows and doors shut. Another easy way to save on heating costs is to make sure that all windows and doors remain closed.  Close blinds or drapes to further decrease the amount of heat loss through your windows.

5.) Wear warm clothes. This is one of the easiest and cost effective ways to lower your energy bills during the winter.   Most energy efficiency websites recommend a maximum heating temperature setting of less than 70 degrees.  For those of you who feel cold at temperatures below 70 degrees, a light jacket, sweat shirt, or long sleeve shirt can help keep you warm without having to raise your thermostat temperature and therefore your natural gas usage.

Though heating bills are ultimately dependent on how cold the winter is, these tips should allow you to save on your natural gas usage. What are some ways you try to save during the colder months?

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Dec
21
2012
12:07 pm

Happy Holidays!

As we move further into the Holiday Season, we just wanted to take a moment to wish you and yours a safe and enjoyable Holiday. Thank you for choosing Gas South as your natural gas provider, we look forward to serving you in 2013.

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Dec
20
2012
11:56 am

PJ Follows the CNG Revolution to DC

Last week, I had the opportunity to attend the American Trucking Association Summit on Natural Gas in Trucking in Washington D.C. Topics ranged from Natural Gas 101 to The Politics of Natural Gas. This particular conference was focused on the trucking industry and it was a packed house, full of regional and national truckers, natural gas companies such as ConocoPhillips and other companies that service the industry.

We heard from gas station owners and developers such as Frank Love of Love’s Travel Stops and James A. Haslam III, the Chairman of Pilot Flying J. They spoke about the benefits and challenges of natural gas from an infrastructure standpoint.  Gas station owners are actively looking at natural gas in LNG(Liquefied Natural Gas) and CNG (Compressed Natural Gas) forms as a viable fuel ,but believe that demand and economics will drive the change.

The clear star of the show was Mr. T. Boone Pickens. Mr. Pickens, or as he asked me to call him later, T. Boone, spoke at the conference and gave a brilliant and candid perspective on the natural gas revolution. T. Boone has championed the effort behind the natural gas boom with the Pickens Plan and has invested millions of dollars in Clean Energy. Clean Energy is the leading provider of CNG and LNG in the United States.

It took diesel fuel 30 years to be adopted by this industry after WWII. So as the CNG Revolution continues, how long do you think it will take this industry to adopt natural gas?

 

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Nov
28
2012
4:31 pm

What is Pay-As-You-Go?

Have you heard about our Pay-As-You-Go (PAYG) program yet? We created PAYG in 2008 to help credit challenged customers get natural gas service. This program allows customers to obtain service without a deposit or a pre-payment. PAYG is an alternative to the regulated provider program and can actually help people strengthen their credit scores.

How does it work?      

Each month, our PAYG customers are billed only for the gas they are forecasted to use over the next 30 days. This estimate is based on historical usage and the current gas prices. We also calculate the difference between the usage from the prior month and the charges you received. This calculation is reflected in the next bill to ensure that you only pay for the gas that you use. After 12 months of good payment history, you can move to a lower rate plan and we will report your good history to a consumer credit reporting agency to help improve your credit score.

The PAYG program offers low fixed and variable rates without any upfront costs. We also partner with several non-profit organizations through the program to help those in need. CredAbility, The Salvation Army, United Way, St. Vincent de Paul, Atlanta Community Food Bank and Action Ministries are all PAYG partners of Gas South.

How can I sign up?

If you think PAYG would work for you, please check out our website for more information. You can also call us at 1-877-347-7243. Temperatures are dropping outside, so let us know if you want to Pay-As-You-Go!

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Nov
21
2012
3:02 pm

Thanksgiving at Gas South!

Manon, Dmitriy, Melanie and Rony gathered around the table for some great food!

Gas South employees celebrated an early Thanksgiving as a family with a festive potluck lunch. The celebration was filled with lots of food, lots of fun and lots of thanks!

We also took some time to reflect on what we are thankful for as a company and we want you to know, we are thankful for you. To all of our loyal customers, thank you for your business. From our family to yours, Happy Thanksgiving!

So, what are you thankful for this year?

Stephanie, Kevin and Kamden gathered round for the feast.

Lots of food, lots of fun and lots of thanks!

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Nov
12
2012
11:05 am

Gas South Employee Spotlight

In honor of Veteran’s Day, we want to spotlight one of our employees, Stephon White.

Stephon R. White is a husband, father, U.S. Army Veteran and a part of the Gas South Family.  Stephon was born on June 14, 1981 in Tifton, GA to Leo and Debra White.  He proved to be an excellent student throughout his educational endeavors and enjoyed growing up in Georgia.  After his high school graduation, Stephon enlisted in the United States Army.  He served active duty while stationed in Fort Polk, Louisiana for many years.

Shortly after the tragic terrorist attack on 9/11 and the declaration of a “War on Terror” by President Bush, U.S. troops were sent overseas to fight in the Iraq War.  Stephon White was one of the many brave soldiers sent to fight for our country in 2003.  With a lot of prayer, bravery, and faith, he was able to survive the hard times and return home after serving overseas for almost a year and a half.

Stephon has been married to a lovely woman named Starr for 7 years and they have 3 beautiful daughters; Chyanne, Cierra and Camille. Stephon has been working for Gas South since August of 2011 as our accountant and has said that his favorite part of working here is the people. “Gas South has a great office environment and friendly employees, I have enjoyed getting to know my coworkers and look forward to a great career with this company!”

We are proud to have Stephon as a member of the Gas South family and we thank and honor him and his fellow troops on this Veteran’s Day for their invaluable service to our country.

We would also like to show appreciation for two more veterans at Gas South; Kimberly Middleton and Sandra Hamilton.

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Oct
31
2012
11:24 am

Natural Gas 101 – DDDC Factor

In the ‘Natural Gas 101’ series here on ‘The Hot Spot’, we will be writing different posts to help educate you on various natural gas issues.

What is DDDC?

Have you ever looked at your natural gas bill and wondered how it all comes together? One line of your bill includes your DDDC which stands for Dedicated Design Day Capacity.  The DDDC Factor is a calculation done by Atlanta Gas Light Company (AGL) and is unique to each home or business. Basically, AGL is responsible for having enough pipe and storage capacity to meet every customer’s need during extreme cold weather conditions. For most residential customers and small businesses, natural gas is used for heat. And when it’s cold outside, you’ll want enough natural gas to keep your home or business warm. Your DDDC factor indicates how much natural gas deliverability is reserved (or ‘dedicated’) for your home or business if Atlanta were to reach an average daily temperature of 10oF (a ‘design day’).  You’ll see the DDDC Factor on your bill because it is used to calculate a customer’s AGL Pass-Through Charges.

Why did my DDDC change?

AGL recalculates and updates the DDDC at your location annually, so each September you will see an updated DDDC on your bill.  During this yearly calculation, AGL reviews the past gas consumption and usage pattern at your home or business. The most important influence on your DDDC calculation is how much gas was used last year during the coldest period of the year compared to your typical summer usage (if any).  A calculation is done to determine how sensitive your consumption is to cold weather and then used to set your DDDC indicating how much capacity should be reserved for your home or business.  Because your DDDC affects the AGL Pass-Through Charges, you may see a change in the amount of your bills year to year if your DDDC is adjusted.

Remember, your DDDC is tied to your location rather than you. So, if you move, your DDDC will be changed to the DDDC of your new location and then will be reset, as usual, in September.

For more information, visit Gas South’s Frequently Asked Questions or AGL’s Guide to Atlanta Gas Light Charges.

So, what do you want to learn about next?

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Oct
18
2012
1:54 pm

Clean Energy Fuels the CNG Revolution

Exciting news in the CNG world this week as Clean Energy and Honda are teaming up to bring natural gas vehicles to the market in our home state of Georgia. Last week, the two companies announced they will be offering a $3,000 fuel card at any of Clean Energy’s compressed natural gas (CNG) fueling stations for anyone who purchases a 2012 Honda Civic Natural Gas Vehicle. With CNG prices hovering around $2.30 a gasoline gallon equivalent (GGE), $3,000 dollars will provide enough CNG to drive 40,000 miles, based on Honda’s 27 miles / GGE City and 38 miles / GGE HWY fuel economy ratings.

On October 17th, Clean Energy, PS Energy and Clean Cities Atlanta opened Georgia’s 7th CNG facility, located on Whitehall Street in the heart of downtown Atlanta. Clean Energy is continuing to help fuel the CNG Revolution. The recent improvements in CNG infrastructure in Georgia, along with incentives from companies like Honda, will continue to make CNG attractive and viable.

Gas South is excited about these opportunities around Georgia and will continue to keep you informed of developments in the promising CNG Revolution. If you have any questions regarding this program or other questions on CNG in general, please comment below or email me at CNG@gas-south.com.

Does a $3,000 fuel card make purchasing a natural gas vehicle more practical for you?

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Sep
26
2012
10:47 am

Customer Service Contest Winners Announced

In our last quarterly newsletter, I invited our customers to send in suggestions to our Facebook page, on Twitter and through email to help us improve our customer service. The top three ideas would each be awarded $100 of natural gas for free. We received lots of great entries and we thank all of you that participated in this contest. I’m very pleased to announce that, after much deliberation, we have chosen our three winners!

Congratulations to Vera Clark, Jo-Ellen Catto and Brian Genter on their excellent suggestions!

- Vera suggested we offer the opportunity to donate to those in need through our monthly bills.

- Jo-Ellen would like us to extend more offers and promotions to areas outside Metro Atlanta.

- Brian wants to see more energy saving tips in our customer communications.

We will be taking their ideas and putting them into action over the next few months so keep an eye out! So what’s your favorite suggestion?  Let us know in the comments!

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