Posts Tagged ‘natural gas’

Sep
26
2012
10:47 am

Customer Service Contest Winners Announced

In our last quarterly newsletter, I invited our customers to send in suggestions to our Facebook page, on Twitter and through email to help us improve our customer service. The top three ideas would each be awarded $100 of natural gas for free. We received lots of great entries and we thank all of you that participated in this contest. I’m very pleased to announce that, after much deliberation, we have chosen our three winners!

Congratulations to Vera Clark, Jo-Ellen Catto and Brian Genter on their excellent suggestions!

- Vera suggested we offer the opportunity to donate to those in need through our monthly bills.

- Jo-Ellen would like us to extend more offers and promotions to areas outside Metro Atlanta.

- Brian wants to see more energy saving tips in our customer communications.

We will be taking their ideas and putting them into action over the next few months so keep an eye out! So what’s your favorite suggestion?  Let us know in the comments!

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Sep
20
2012
4:26 pm

How to Prepare for the Heating Season

Last week we talked about what Gas South is doing to help you through this winter. This week, we’d like to give our customers a few tips to assist you in preparing for the heating season.

- Make sure you check your current rate per therm. You can find this information on your bill. If you are on a variable rate, think about switching to a fixed rate plan. Prices usually rise in the fall and winter months when demand increases, and you may save money by locking in a fixed rate now. Find out more about our rate plans here.

- Some houses and businesses only use natural gas for heat and they are our seasonal customers. Seasonal accounts can be turned off during the summer months to prevent being charged taxes and fees when the gas isn’t being used. If you are a seasonal customer, call us now so that we can schedule your service connection before it gets cold.

- If you need your natural gas service turned on, the sooner you call, the less likely you will have to wait. Atlanta Gas Light (AGL) is the company who owns the pipelines that natural gas flows through here in Georgia. AGL is responsible for maintaining the pipelines, turning the gas on or off for customers, and reading meters. When you sign up for natural gas service, we register your account with AGL and let them know they need to turn your service on. AGL has up to five business days to turn on your gas and it may take the entire time when AGL is busy.

We hope these tips help. Call us or visit us online to check on your account or turn on service before it gets too cold. Gas South is BRINGING THE HEAT™ to keep you warm this season!

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Sep
12
2012
3:07 pm

Things Are Cooling Down, So We’re Heating Up

Fall is here and it’s time for back to school, football season and colder temperatures! The coming of the chillier weather also brings Gas South’s busiest time, the heating season. We want to make sure that we are fully prepared to provide you with the best customer service, so we’ve made a few changes which we think will make things easier:

-We have extended our Customer Care Center hours and you can now reach us anytime between 7 a.m. and 8 p.m. Monday through Friday, and between 8 a.m. and 5 p.m. on Saturdays.

-We’ve hired additional employees to our local customer care team to handle the increased call volumes we experience around this time of year.

-We’ve updated our online options to help us respond to your emails within 4 business hours.

-We will start offering a live chat option on our website for customers who do not want to call, but have a question on their account.

We hope that these changes will help ease you through the heating season. Don’t forget to make sure your natural gas service is prepared for the coming months. When the temperatures start dropping, we are ready to BRING THE HEAT™!

What’s your favorite part about the changing of the season?

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Aug
6
2012
1:31 pm

An Introduction from Kevin Greiner, CEO

Here at Gas South, we have always taken great pride in being actively involved in enriching the communities we serve.  Beyond simply providing natural gas, our employees have always worked hard to ensure that we are actively engaged in helping our local neighborhoods grow stronger.  We work hard to inform and interact with our customers online through social media outlets, like Facebook and Twitter and now through our brand new blog, The Hot Spot.

Thank You

First, I wanted to personally thank you for making Gas South the fastest growing natural gas provider in Georgia. We are a company that cares about our customers and we appreciate you choosing Gas South for your natural gas needs.

The Hot Spot

Our hope is that this blog will become a place to get to know our company from the inside out and to learn more about how we can work together to make this community great.  You’ll be hearing from multiple employees here at Gas South on numerous subjects, from area events to special discounts to energy saving tips and more.  We want to provide information that will educate and entertain our customers and we feel that this is a great way to further establish a conversation.  So, keep an eye out for more content to come and, as will always be the case with our posts, let us know your thoughts.

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