Mar
11
2014
2:23 pm

Struggling with higher heating costs? You could be eligible for assistance!

Georgia has experienced an unusually cold winter this year. Thousands of families throughout the state are struggling with higher-than-usual heating costs — and Gas South feels it important to let you know there are local resources to help.

Several non-profits are offering financial assistance or have extended programs helping those who are most in need. As a company committed to advancing the communities in which we live, work and serve, Gas South works with these organizations — such as the Salvation Army’s Project SHARE — and urges those who need help to reach out to them.

Here are some organizations and programs that may be able to help. Additional information is also available on the ‘Paying your Bill‘ page of Gas South’s website.

  • Low Income Home Energy Assistance Program (LIHEAP)                                                                             Department of Human Resources
    Community Service Section
    Two Peachtree Street, NW, Suite 19-228
    Atlanta, GA 30303-3180
    404-657-3426 or 1-800-869-1150 (Toll Free)
    http://www.dhr.georgia.gov/

 

 

Each organization establishes its own criteria for assistance eligibility, which can be based on income or available funds, so we advise you to call or visit the web pages listed above for more details.

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Brian Dugas




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  • Patricia says:

    Gas South says it is compassionate to the needs of its’ customers yet, they disconnected service on a disabled vet with a bill due (and paid) of less than $200.00 To add insult, they would not restore service back on for three days without a written letter proving disability from a Physician. A copy of his handicapped sticker or license plate would not suffice. It’s going to be close to freezing tonight, I certainly hope that he doesn’t end up in the Hospital.

    My neighbor owes for three months; almost $700 and still has service. This is wrong!!

    • Brian Dugas says:

      Patricia, thank you for reaching out to us and we apologize for the negative experience you’ve had. I’ve sent you an email to the address listed with your comment. Please respond to the email with your account number and a contact number. I’ll give you a call as soon as possible. Thank you.

  • Paige says:

    I’m having the same problem now! I moved out, but have kept up with my mother’a bills to the best of my ability not being there much. I had to cancel my debit card and didn’t get my card until the day we got the notice that service WOULD be disconnected pending payment. The balance got paid but service was suspended. My mother has a spinal cord disease and gets cold very easily. Cold affects her disease tremendously. She was told that service will not be turned on again until Monday & her disability is completely irrelevant to the conversation. I will be looking to switch companies again as soon as possible. Very simply, I lost track of my timing keeping up with 2 families and now, even with payment being made immediately when the notice was given, there is no consideration for circumstances. We’ve never been disconnected before, so they cannot even claim a pattern. I’m disgusted at how little care is given to individuals who simply ask for help. 4 days is ridiculous with payment being made.

    • Paige says:

      And what makes it just that much better, is that it took more than an hour AFTER the bill was paid for someone to come out and disconnect. No knock on the door, they didn’t even come up the stairs. They put the hanger on the garage door knob. Whomever they spoke with last night says it was disconnected earlier, but they were using the gas stove and using the hot water as the payment got paid. Laziness and lies are driving my anger at this situation. We’re being told the only way it can be turned on before Monday is with a cancellation. I am in charge of training employees in the correct way to handle customer service issues, and lying is never an option. Just tell the truth, the tech wS already discharged and there wasn’t time to cancel the disconnect… Something more plausible than “it was already turned off, you were just using left over gas in the line” for more than an hour!

      • Brian Dugas says:

        Good morning Paige,

        I’d like to look into your account to see how we can help. I’ve sent an email to the address attached to your comment. Please get back to me with your phone number and your mother’s account number. I’ll give you a call ASAP. Thank you.

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