Commercial Terms and Conditions
Commercial Terms and Conditions of Service
GAS SOUTH, LLC
Commercial Terms and Conditions of Service
These “Terms and Conditions of Service,” together with the Disclosure Statement
and confirmation notice, represent a complete statement of the agreement between
Gas South, LLC (“Gas South”) and you, the customer. Gas South’s plans may vary by
pricing, length of commitment, and promotional incentives. Gas South’s plans include
the prices and charges that a customer pays for the natural gas commodity Gas South
sells. The Georgia Public Service Commission (“GPSC”) separately regulates distribution
charges for the delivery of natural gas to the customer by Atlanta Gas Light Company
(“AGL”). The Federal Energy Regulatory Commission regulates interstate transportation
prices and services.
Special Notice of Customer Rights: These “Terms and Conditions of Service” are
subject to all laws and regulations applicable to natural gas marketers certificated
by the GPSC. Gas South will only apply these terms in a fashion consistent with
those laws and regulations.
Length of Commitment: The length of your commitment to purchase
gas and any renewal options you may have vary depending on the plan you select.
Similarly, Gas South’s commitment to the price of the gas and any renewal options
Gas South may offer may vary depending on the plan you select. The Disclosure Statement
and confirmation notice that is included as a part of these Terms and Conditions
details the terms of your plan, including your therm rate and length of service.
Your purchases from Gas South will begin on the meter reading date determined by
AGL.
(a) If you are turning on natural gas service for the first time in a new location
or after a seasonal (or other) disconnection, your agreement with Gas South becomes
effective on the date that service is turned on by AGL.
(b) If you are switching to Gas South from another marketer in Georgia, and if you
sign up by the 15th day of a given month, your switch will typically
become effective on the 1st day of the next month. If you enroll
after the 15th day of the month, your switch may not become effective
until the
following month (example: sign up March 21st, your switch will typically
become effective May 1st). Gas South relies on Atlanta Gas Light
to process switch requests and delays can occur.
Basic Service Pricing: Under a fixed rate contract, Gas South
will charge you a rate per therm for natural gas commodity service that will not
change for the term of your contract. Under a variable rate contract, Gas South
will charge you a rate per therm for natural gas commodity service that may change
monthly based on market conditions. Pricing plans may vary with such factors as
your credit and incentive packages that Gas South offers. AGL delivery base charges
and meter read fee, a Gas South monthly customer service fee, and state and local
taxes will be charged in addition to your per-therm rate. Depending on the rate
plan you have selected, your interstate pipeline capacity charges will either be
included in your rate per therm or will be charged as a separate line item on your
bill. Please refer to the Account Summary (included in your confirmation notice)
as a reminder of the plan you have chosen. Rates and customer service fees may also
change for any renewal periods as stated in the applicable renewal offer. Gas South
will not assess new or additional customer service fees or other charges or fees
if you are on a variable rate plan without providing you advance written notice
of those charges or additions at least twenty-five (25) days prior to implementation
of the charge or fee.
Payment: Payment in full is due on or before the due date
shown on your bill. Below are the payment options:
- Check or money order by mail.
Please allow five (5) days for mail delivery of payment.
- Automatic Bank Draft. Gas
South’s bank draft payment plan automatically withdraws the amount due from your
financial institution. Your account may be debited up to seven (7) days prior to
the due date.
- Payment Locations. Payments
can be made at certain walk-in payment centers. Visit www.gas-south.com or call 1-866-762-6427 for
payment locations. These centers accept cash payments for Gas South bills
and may charge a processing fee of up to $2.00. Payments made at walk-in payment
centers can take up to seven (7) days to process. If you have received a disconnect
notice, as soon as you make your payment, please call Gas South with your receipt
number.
- Pay by Phone. You may pay your
gas bill automatically with a check or your VISA, MasterCard or Debit Card by phone
using the automated payment service. There is a processing fee assessed for each
transaction. Visit
www.gas-south.com or call 1-866-762-6427 for more information on this service.
- e-Bill. You may pay your
bill on-line with Gas South e-Bill at www.gas-south.com.
- Summary Billing. This option
may be available for an initial set-up fee of no more than $25.00 and a monthly
maintenance fee of no more than $10.00.
Gas South reserves the right to add, change or terminate payment options at any
time.
Quantity Delivered: Gas South sells only the quantity of
gas delivered to your AGL gas meter as determined by AGL. Gas South’s obligation
to sell a quantity of gas will be limited to your historic gas usage and patterns
of use with reasonable variances. Gas South will use reasonable efforts to adjust
deliveries if your usage changes.
Change of Address: When you enroll to purchase natural gas
from Gas South, you are agreeing to purchase gas from Gas South for a particular
location. If you desire to purchase natural gas at another location, you may need
to enroll separately for the new location.
Right to Cancel: You will have the right to cancel gas purchases
from Gas South at any time. To cancel your service with Gas South, call Gas South
at 1-866-762-6427 (toll-free). Gas South may charge you an early cancellation fee
depending on the plan in which you are enrolled. You have the right to switch once
a year without incurring AGL’s switching charge of $7.50. Switching and any additional
charges assessed by AGL may be charged to you.
Changes to Terms and Conditions: Gas South may change the
plans and terms and conditions of its sales to you. If you are on a fixed term agreement
with Gas South and the expiration date of such agreement is approaching or whenever
Gas South proposes to change its terms of service under any type of agreement, Gas
South will provide you written notice of changes before they are effective. The
notice will describe the changes in the terms and conditions and explain your options
in response to the changes. If changes in law or GPSC orders and rules require a
change in the way Gas South sells gas to you, Gas South will make the required change,
and Gas South will continue to sell gas to you under the plan in which you are enrolled.
If Gas South initiates a change in your plan, you will have the option of changing
your marketer, and we will inform you of that option when it applies.
Limitation of Warranty: Gas South is selling you a commodity
that is produced, stored and transported by other businesses. Gas South makes no
representations or warranties other than those expressly stated in these terms and
conditions. Gas South expressly disclaims all other warranties, express or implied,
including merchantability and fitness for a particular purpose. The natural gas
that Gas South markets will meet applicable industry quality standards. Gas South
is not responsible for the delivery of gas to your premises. Gas South is undertaking
no obligations, responsibilities or liabilities upon and after delivery of the natural
gas to AGL at the delivery point. Gas South is not responsible for your use of the
natural gas. Gas South exercises no independent control over AGL’s facilities necessary
for delivery of the natural gas, and Gas South undertakes no responsibility or liability
for the operations of AGL or for interruptions, termination or deterioration of
its delivery or other services due to actions by AGL or others. Gas South undertakes
no responsibility for other pipeline or storage operations or resulting interruption
of upstream transportation that is scheduled as firm that prevents the delivery
of natural gas to the delivery point.
Governing Law: Gas South’s sales to you will be governed
by the laws of the State of Georgia, including the laws applying to the sale of
goods and the applicable provisions of the Uniform Commercial Code as adopted by
the State of Georgia.
Contact Information: Gas South representatives can be contacted
at the location or number listed below.
Gas South, LLC
Post Office Box 4298
Atlanta, Georgia 30302
1-866-762-6427 (toll-free)
Monday - Friday 7 a.m.- 8 p.m.,
Saturdays 8 a.m.- 5 p.m.
customerservice@gas-south.com
|
To contact the
Georgia
Public Service Commission:
Attention: Consumer Affairs
Georgia Public Service Commission
244 Washington Street
Atlanta,
Georgia
30334
404-656-4501 (within metro
Atlanta
)
1-800-282-5813 (Toll Free outside of metro Atlanta)
Fax: 404-463-6683
gapsc@psc.state.ga.us
|
To report a gas leak or other emergency contact Atlanta
Gas Light Company:
770-907-4231 (within metro
Atlanta
)
1-877-427-4321 (Toll Free outside of metro
Atlanta
)
|
To contact Consumers’ Utility Counsel:
Governor’s Office of Consumer Affairs
Consumers’ Utility Counsel Division
2 Martin Luther King Jr. Drive
East
Tower
,
Suite 356
Atlanta,
Georgia
30334
Phone: 404-651-8600 (within metro
Atlanta
)
1-800-869-1123 (Toll Free outside metro Atlanta)
|
Billing Disputes: If you think your bill
is incorrect, Gas South recommends that you contact it within thirty (30) days of
the date of the bill in dispute. You will not be responsible for paying the “disputed
portion” of the bill during the investigation period, but you will be responsible
for timely payment of charges not in dispute. The disputed portion of the bill will
not incur any late fees or be subject to collection procedures during the investigation.
If you receive bills that undercharge or fail to charge for legitimate services,
you will be given the amount of time it took for Gas South to correct the error
to pay the correct amount and no late charge or interest will be charged on the
corrected amount during said period.
Gas South will use good faith efforts to resolve any customer disputes in a timely
manner. The resolution of the dispute will be communicated in writing to you at
your billing address within thirty (30) days of receipt of the dispute. If you are
still dissatisfied, you may contact the GPSC.
Privacy Policy: During the operation of Gas South’s business,
we collect and use information about our customers, your gas usage and that of other
customers, and other relevant information. Gas South obtains and uses information
about customers from third parties, including, but not limited to, credit reporting
agencies, to better enable its business operation. Gas South may disclose such information
to its affiliates, or contractors operating on the behalf of Gas South for the purposes
of (1) developing or offering new or enhanced products and services or (2) administering
and/or collecting on customer accounts. Gas South may disclose such information
to parties in connection with proposed business transactions, to credit agencies,
or to duly authorized agencies investigating potential hazardous or illegal activity.
Assignment: You will not have the right to transfer your
right to purchase gas, from Gas South, to another party at your enrolled location.
GAS SOUTH, LLC
Business Disclosure Statement
This Disclosure Statement provides important information about your service with
Gas South. This Disclosure Statement should be read in conjunction with the
“Terms and Conditions of Service” and your confirmation notice for a
complete statement of the agreement between Gas South and you, the customer.
Your “Account Summary” on your confirmation notice
highlights your rate plan, terms of service and cancellation fees. Please
keep this Disclosure Statement, the Terms and Conditions and your confirmation notice
for future reference.
**********************************************
Length of Service: Your service will begin on the date determined
by AGL. Your particular term start and end dates are shown in your “Account
Summary”.
Fixed Rate Contract: Under a fixed rate contract, Gas South
will charge you a rate per therm for natural gas commodity service that will not
change for the term of your contract. The rate does not include AGL delivery base
charges and meter read fee, a Gas South monthly customer service fee, and state
and local taxes which will be billed separately. Depending on the rate plan you
have selected, your interstate pipeline capacity charges will either be included
in your rate per therm or will be charged as a separate line item on your bill.
Please refer to the Account Summary as a reminder of the plan you have chosen. Rates
and customer service fees may change for any renewal periods and such changes will
be stated in the applicable renewal offer.
Variable Rate Contract: Under a variable rate contract, Gas
South will charge you a rate per therm for natural gas commodity service that varies
monthly based on market conditions. You can verify the current month’s
rate at www.gas-south.com
or by calling 1-866-762-6427 (toll-free). This rate does not include AGL delivery
base charges, a Gas South monthly customer service fee, and state and local taxes.
Depending on the rate plan you have selected, your interstate pipeline capacity
charges will either be included in your rate per therm or will be charged as a separate
line item on your bill. Please refer to the Account Summary as a reminder
of the plan you have chosen. You can switch to a fixed rate contract at any
time by calling Gas South at 1-866-762-6427 (toll-free). If you choose to
switch to a fixed rate contract, new Terms and Conditions may apply.
Billing and Payment: You will be billed based on your meter
reading schedule set by AGL. The bill may contain AGL base charges, gas charges,
interstate pipeline capacity charges, and a Gas South customer service fee. Your
bill will also include all applicable federal, state and local taxes and charges.
Your bill may also include adjustments related to previous billing errors, meter
read errors, miscalculation of taxes or other errors or omissions as current laws
and regulations permit. Early termination will not affect the charges imposed by
AGL. If you are a tax-exempt entity, you will be responsible for providing the necessary
exemption certificate. Tax exemption begins on the billing cycle after receipt of
the necessary exemption certificate.
If you are turning on natural gas service for the first time in a new location or
after a disconnection, you may also be charged a turn on fee of no more than $75.00,
in addition to any charges assessed by AGL.
Additional Fees: If your payment is late, Gas South has the
right to charge a late fee in the amount of $10.00 or 1.5 percent of the past due
amount, whichever is greater. Gas South may also charge a fee of no more than $25.00
for any returned check or other electronic fund transfer or credit card transaction
not processed due to insufficient funds or credit availability.
Payment Arrangements: Customers are entitled to one reasonable
payment arrangement prior to disconnection and must contact Gas South to establish
the terms. Gas South will define the terms of the payment arrangement and will confirm
agreed upon terms in writing.
Contact Information: If you have any billing questions or
concerns, please contact Gas South representatives at the location or number listed
below. Please include your Gas South account number on all correspondence
or payments submitted to Gas South.
Gas South
Post Office Box 4298
Atlanta,
Georgia
30302
1-866-762-6427 (toll-free)
Monday - Friday 7 a.m.- 8 p.m., Saturdays 8 a.m.- 5 p.m.
Gas South will use good faith efforts to resolve any customer concern. If
you are not satisfied after discussing your concern with Gas South, you may contact
the PSC or the Consumers’ Utility Counsel Division at the Governor’s
Office of Consumer Affairs at the locations or numbers listed below.
Consumers’ Utility Counsel:
Governor’s Office of Consumer Affairs
Consumers’ Utility Counsel Division
2 Martin Luther King Jr. Drive
East
Tower
,
Suite 356
Atlanta
,
Georgia
30334
Phone: 404-651-8600 (within metro Atlanta)
1-800-282-5813 (Toll Free outside metro Atlanta)
Georgia Public Service Commission:
Attention: Consumer Affairs
Georgia Public Service Commission
244 Washington Street
Atlanta,
Georgia
30334
404-656-4501 (within metro Atlanta)
1-800-869-1123 (Toll Free outside of metro Atlanta)
Fax: 404-463-6683
gapsc@psc.state.ga.us
Right of Rescission: A consumer shall have a three-day right
of rescission following receipt of this disclosure at the time of initiating service
or when informed of a change in terms or conditions. You, the consumer, may
cancel in writing or electronically by contacting the marketer.
Notice of Expiration or Changes: If you have a fixed term
agreement with us and it is approaching the expiration date, or whenever we propose
to change our terms of service in any type of agreement, you will receive written
notification from us prior to the date of expiration of or change to the agreement.
We will explain your options to you in this advance notification.
Credit Policy: Gas South typically performs a credit check
on all customers enrolling or renewing for service. Your credit score may
influence your rate per therm, monthly customer service fee and deposit.
Deposits: Gas South may require a deposit for service depending
on your credit score and payment history. Deposits shall not exceed twenty (20)
percent of your annual estimated bill if you are a non-residential firm retail customer
who meets the definition under Commission Rule 515-7-9-.01(l). If a deposit is required
from you and you have paid your Gas South bills on time as indicated on your monthly
billing statement for a period of six (6) months or if you terminate the account,
whichever comes first, Gas South will refund the deposit to you within sixty (60)
days. Deposits will not be refunded if you have an outstanding balance or an overdue
balance exceeding the amount of the deposit. If the outstanding or overdue balance
is less than the deposit, Gas South will refund the difference.
Cancellation Fee: Fixed rate contracts may be subject to
an early cancellation fee. Gas South does not charge a cancellation fee for variable
rate contracts. You have the right to switch once a year without incurring AGL’s
switching charge of $7.50. Additional switching charges assessed by AGL may be passed
on to you, the customer.
Estimated Bills: Gas South may send estimated bills when
the actual meter readings are not available. Estimated bills will be limited to
no more than two (2) consecutive months.
Late Payment, Nonpayment, Disconnection and Collection: Your
gas service will be subject to disconnection if a bill for service is not paid within
at least forty-five (45) days after the date of the bill. Gas South will deliver
a written notice of the proposed disconnection at least fifteen (15) days prior
to the date of disconnection. Before a request is made to AGL to disconnect gas
service for failure to pay, Gas South will offer at least one (1) reasonable payment
arrangement in writing. Gas service will not be disconnected by Gas South if it
is not your current marketer or for nonpayment of a bill that was not sent to you
in a timely manner or for any portions of a bill resulting from a billing dispute.
At least two (2) days prior to the proposed disconnection, Gas South will make a
good-faith effort to make personal contact with you. Ten (10) days after your service
is disconnected, your account may be sent to a third-party collection agency for
further action. If you ask to have service reconnected, Gas South will require you
to pay reconnect charges and provide payment for any outstanding balances. A fee
up to $50.00 may apply for reconnection. A deposit of no more than $150.00 may be
required for reconnection if Gas South determines that it is warranted.
Customer Choice: Gas South will not prevent you from obtaining
distribution and commodity sales service from another marketer or provider.