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Frequently Asked Questions


Paying Your Bill

Answers to the most frequently asked questions on bill payment options, authorized Georgia bill payment locations, and more.

What is the Gas South mailing address for payments?

Gas South
P.O. Box 530552
Atlanta, GA 30353-0552

What are the Gas South billing and payment terms?

Gas South bills monthly and payment is due by the due date indicated on the bill. If payment is not received by the due date, a late fee will be charged.

Can I pay my bill in person?

There are many convenient walk-in locations that will take cash payments on our behalf. There may be a service charge of up to $3.00 for these transactions. You can find an up-to-date list of locations on our Bill Payment Locations page.

Can I pay my bill online?

Yes. You can register for Online Account Services to make a one-time payment using your checking or savings account (ePay) or use Speedpay® to make a one-time payment using a credit or debit card. Speedpay® charges a processing fee for each transaction. You can also pay your bill at your financial institution or bank's website

Does Gas South offer automatic bank draft?

Yes. Gas South offers automatic bank draft (Auto Pay). Automatic bank draft is a convenient payment option in which your monthly payment is drafted from your designated bank account. Gas South does not charge a processing fee for this service. For more information, see Paying Your Bill.

Does Gas South offer automatic payments with a credit card?

Yes. Gas South does offer automatic payments with a credit card. Gas South does not charge a processing fee for this service. For more information, see Paying Your Bill.

Does Gas South offer a budget payment plan?

Yes. Gas South offers the Budget Bill Payment Plan as a convenient service that provides twelve (12) fixed monthly payments for your natural gas service. For more information, see Budget Bill Payment Plan . (Pay-As-You-Go Program customers are not eligible for the Budget Bill Payment Program.)

Is there a fee for a returned check?

Yes. Gas South will charge a Return Check Fee of up to $25 if a check is returned due to insufficient funds.

What happens if my payment is late?

In accordance with the Residential Terms and Conditions or Business Terms and Conditions provided at the time of enrollment or renewal, Gas South charges a late fee if your current charges are not paid by the due date.

How much is the late fee?

The late fee is 1.5% interest on the past due balance, or a flat fee of $10 per month, whichever is greater.

Is there a grace period before I will be charged a late fee?

Gas South will charge a late fee to all residential and business customers who do not pay their current charges by the due date.

What happens if I do not pay the late fee?

Late fees will continue to accrue if your past due balance is not paid in full by the due date. Past due balances can ultimately lead to your service being disconnected.

Can Gas South disconnect my service without notice?

No. Gas South will deliver a written notice at least fifteen (15) days prior to the date of disconnection. Pay-As-You-Go Program customers will receive a disconnect notice with each bill.

Can Gas South disconnect my service if my bill was late or if I am disputing any of the charges?

No. Your Gas South natural gas service will not be disconnected for nonpayment for a bill that was not sent to you in a timely manner or for any portions of a bill that are part of a billing dispute.

Does Gas South use a collection agency?

Yes. Ten (10) days after your service has been disconnected for nonpayment, your account may be sent to a third-party collection agency for further action. You will receive written notification when your account has been sent to a third-party collection agency.

If I my account was sent to a collection agency, can I make a payment to Gas South?

Once your account is sent to a third-party collection agency, you should make your payment to the collection agency.

If my service has been disconnected for nonpayment, but I pay my past due balance, can I have my service reconnected?

Yes. Gas South will reconnect your service if you pay your past due balance within ten (10) days of when your service was disconnected for nonpayment. Gas South will charge a reconnect fee of up to $50 for a residential customer and up to $100 for a business customer, both of which include the Atlanta Gas Light Company (AGLC) reconnect fee of $25. If you pay your past due balance more than ten (10) days after your service was disconnected for nonpayment, you will need to sign up for new service and will be subject to credit screening.

Where can I go for assistance with paying my bill?

If you are having difficulty paying your bill, you may be eligible for financial assistance. For more information, please visit our Assistance Paying Your Bill page.

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