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Frequently Asked Questions


Signing Up for Service

Answers to the most frequently asked questions about signing up for Gas South natural gas service.

Does Gas South offer service to residential and business customers?

Yes! Gas South serves residential and business customers in the Atlanta Gas Light Company (AGLC) service territory. Individual eligibility is based on credit screening. You can sign up for service online or by calling us at 1-877-332-5442 (for residential service) or 1-877-270-3790 (for business service).

Does Gas South offer a program for credit-challenged customers?

Yes. Gas South offers our Pay-As-You-Go Program as an alternative to the Regulated Provider's Program and to bring choice and savings to credit-challenged natural gas customers.

Does Gas South need my Social Security Number when signing up for service?

Yes. Gas South requires a Social Security Number for residential customers for identification and credit screening. Gas South requires either a Federal Employer Identification Number or a Social Security Number for business customers.

Does Gas South check my credit when signing up for service?

Yes. Gas South uses credit screening to help keep rates as low as possible for our customers.

Does Gas South offer a senior discount?

Yes. Gas South offers customers age 65 and older Senior Rate Plans which provide a 2-cent discount off all our standard residential rates and discounted monthly customer service fees beginning at $3.95 for credit qualified seniors. Atlanta Gas Light Company (AGLC) also offers a Senior Citizen Discount (PDF 34KB) on their base charges for qualified customers.

Are there fees for signing up for service?

There are no fees for customers switching their natural gas service to Gas South from another natural gas provider although Atlanta Gas Light Company (AGLC) does charge a switch fee of $7.50 for customers switching marketers more than once in a 12 month period. For customers turning on a meter, Gas South can require a connect fee of up to $75 for a residential customer and up to $125 for a business. This fee includes the Atlanta Gas Light Company (AGLC) connect fees of $25 to $50.

Does Gas South require a deposit for service?

Gas South does not require a deposit from a residential customer who is approved for service.

Is there a difference in the sign up process if I am turning on new service versus switching my service from another provider?

No. The Gas South sign up process is the same. If you are switching from another provider, you will need your AGL Account Number which is listed on your bill from your current provider. You can sign up for service online or by calling us at 1-877-332-5442 (for residential service) or 1-877-270-3790 (for business service).

Is there a difference in the sign up process if I am moving into a new home or business that does not have a meter?

The Gas South sign up process to turn on new service is the same regardless of whether a new meter needs to be installed. You can sign up for service online or by calling us at 1-877-332-5442 (for residential service) or 1-877-270-3790 (for business service).

Do I need to notify my current provider if I intend to switch my service to Gas South?

No. You do not need to contact your current provider, and your natural gas service will not be interrupted. Switching involves an administrative change rather than a physical change. You can sign up for service online or by calling us at 1-877-332-5442 (for residential service) or 1-877-270-3790 (for business service).

If I switch my service to Gas South will my current provider charge me cancellation fees?

An early cancellation fee may apply if you do not complete the full term of a fixed rate plan. You should review the Terms and Conditions of your current provider agreement to determine if a cancellation fee applies.

What is the role of Atlanta Gas Light in my natural gas service?

Atlanta Gas Light Company (AGLC) will maintain and physically supply natural gas to your home or business through their pipelines.They also do all maintenance and service related calls regardless of which natural gas provider you choose. Link for more details.

Can I sign up for service online?

Yes! Sign up for service now!

Will my personal information be safe if I sign up online?

Yes. Gas South uses the latest security measures, including powerful encryption tools, to ensure your information remains secure.

How will I know if my application was accepted if I sign up online?

At the end of the enrollment process, you will receive a confirmation page with your Enrollment ID and an email with your Enrollment ID. If you have questions please call us at 1-877-472-4932.

Will I receive anything confirming the details of my enrollment?

When you sign up for Gas South service you will receive a welcome letter in the mail confirming the details of your enrollment. Your welcome letter will include your Enrollment ID and the details of your enrollment. If you have questions please call us at 1-877-472-4932.

Does Gas South charge a monthly customer service fee?

Yes. Gas South monthly Customer Service Fees range from $0.00 to $9.99. This fee varies based on the rate plan selected and your individual credit score. The Customer Service Fee covers the cost of servicing your account.

Can I schedule the exact date and time to turn on my natural gas service?

Gas South will determine the earliest date that Atlanta Gas Light Company (AGLC) is available to turn on your service. You may select that date or later to turn on your service. You cannot schedule a turn on more than 90 days in advance. The appointment is usually a four (4) to eight (8) hour window.

How long will it take to switch my gas service from my current provider to Gas South?

The overall process to switch to Gas South will typically take ten (10) to forty (40) days. We will work with Atlanta Gas Light Company (AGLC) and your current provider to switch your service to Gas South.

Why might it take over a month to switch my gas service to Gas South? 

Atlanta Gas Light Company (AGLC) processes all market switch requests and delays can occur. If you sign up for service by the 15th day of the month, your switch will typically take effect on the 1st of the following month. If you sign up for service after the 15th day of the month, your switch may not take effect until the 1st of the subsequent month. For example, if a switch request is received and successfully processed by AGL on the 10th of January, the switch will take affect on the 1st of February. If a switch request is received and successfully processed by AGL on the 23rd of January, the switch will take effect on the 1st of March.

When should I expect to receive my first bill?

You should receive you first bill within forty-five (45) days of when your service was turned on or your market switch took effect.

Does Gas South require a contract?

Gas South does not require a written contract. By accepting natural gas service from Gas South you agree to our Residential Terms and Conditions or Business Terms and Conditions. When you select a fixed rate plan, you agree to remain on that plan for the term of the rate plan.

Is there a fee for canceling my service?

Our fixed rate plans have a cancellation fee if you do not complete the full term of your plan.

What is the difference between a fixed rate plan and a variable rate plan?

There are two basic types of rate plans that all natural gas providers may offer: fixed and variable. Fixed rate plans guarantee a set rate per therm for the term of the rate plan. Variable rate plans' rate per therm fluctuates on a month to month basis with the natural gas market.

What happens when my fixed rate plan expires?

You will receive written renewal notification thirty (30) to sixty (60) days before your current rate plan expires. To select a new fixed rate plan, you may renew online, via your renewal letter remittance slip, or by calling us at 1-877-472-4932 to select a new fixed rate plan. If you do not renew or contact us, you will automatically move to our Variable Rate Plan when your current rate plan expires.

When I renew or change my current rate plan, will my customer service fee stay the same?

The rate plan selected and your individual credit score are used to determine the new customer service fee anytime you renew or change your rate plan. Gas South monthly Customer Service Fees range from $0.00 to $9.99.

What is the difference between the introductory variable rate and the variable rate?

The introductory rate is for new customers signing up for our Variable Rate Plan. After your first month, you will continue on the Variable Rate Plan which fluctuates month to month with the natural gas market.

What is a Therm?

A Therm is a unit for measuring natural gas consumption and is used to calculate your Gas Charges. See How to Read Your Monthly Bill (PDF 114KB) for an example of these charges.

What is a Thermal Factor?

Atlanta Gas Light Company (AGLC) measures your consumption in CCFs, or hundreds of cubic feet of gas volume. Gas South bills in Therms. The Thermal Factor is used to convert CCFs to Therms. It is the natural gas industry standard to bill in Therms. See How to Read Your Monthly Bill (PDF 114KB) for an example of this conversion.

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