Glossary of Terms
A
A provider that is owned either by a distributor, or by a corporation that also owns a distributor.
This program is designed to support fundraising efforts in the communities Gas South serve. For every month that you remain a Gas South customer, we will make a donation to the program of your choice.
The account number assigned by Atlanta Gas Light Company (AGLC) to service your account.
These Atlanta Gas Light Company (AGLC) monthly charges are to maintain and supply natural gas service to your home or business. All AGL charges are regulated by the Georgia Public Service Commission (PSC) and are the same regardless of the gas provider that you choose.
These Atlanta Gas Light Company (AGLC) charges are to maintain and supply natural gas service to your home or business. All AGL charges are regulated by the Georgia Public Service Commission (PSC) and are the same regardless of the gas provider that you choose.
This Atlanta Gas Light Company (AGLC) charge is for connecting natural gas service at a location where there is existing service, regardless of whether the gas is currently turned on or off. All AGL charges are regulated by the Georgia Public Service Commission (PSC) and are the same regardless of the natural gas provider that you choose.
This Atlanta Gas Light Company (AGLC) charge on your bill is for reading your natural gas meter. All AGL charges are regulated by the Georgia Public Service Commission (PSC) and are the same regardless of the natural gas provider that you choose.
This Atlanta Gas Light Company (AGLC) charge is for connecting natural gas service at a location where a new meter must be installed. All AGL charges are regulated by the Georgia Public Service Commission (PSC) and are the same regardless of the natural gas provider that you choose.
The account number assigned by Atlanta Gas Light Company (AGLC) to service your account.
These Atlanta Gas Light Company (AGLC) charges on your bill are to maintain and supply natural gas service to your home or business. All AGL charges are regulated by the Georgia Public Service Commission (PSC) and are the same regardless of the natural gas provider that you choose.
This Atlanta Gas Light Company (AGLC) charge is for requesting to be reconnected after being disconnected for nonpayment. All AGL charges are regulated by the Georgia Public Service Commission (PSC) and are the same regardless of the gas provider that you choose.
This Atlanta Gas Light Company (AGLC) charge on your bill is for voluntarily disconnecting and reconnecting service at the same service location within a twelve month period. This charge includes the AGL Connect Fee.
This discount is for the total amount of the AGL Base Charge, or $14, whichever is less and is available to customers who are 65 years or older with a fixed income of less than $14,355 a year. You must complete the AGL Senior Citizen Discount Application to apply for this discount.
This Atlanta Gas Light Company (AGLC) charge on your bill is for switching providers more than once within a 12 month period of time.
The amount of natural gas used by a residential or business customer in a year.
This natural gas distributor maintains and physically supplies natural gas to Georgia homes and businesses through their pipelines. AGL connects, reconnects, and disconnects gas service as well as reads your meter.
See Automatic Bank Draft.
This convenient payment option will draft your monthly natural gas bill payment from your designated bank account.
The total debit or credit balance from previous bills.
The actual meter reading in CCFs recorded on the Beginning Read date.
This Clear Price Tool helps you estimate your monthly natural gas bill.
The date your bill was created.
A feature of Online Account Services which notifies you via email when your bill is available online.
The period of time for consumption, charges, payments and adjustments that are included on your bill.
This standard unit of measurement is used to measure heat energy and to convert CCFs to Therms. It is the amount of heat required to increase the temperature of a pint of water (which weighs exactly 16 ounces) by one degree Fahrenheit.
The difference between your Budget Bill Payment Plan payments and your actual charges. If your actual charges are less than your total payments, you will have a credit (negative) balance. If your actual charges are more than your total payments, you will have an outstanding (positive) balance.
The date Gas South reviews your Budget Bill Payment Plan to determine if your budget payment needs to be increased or decreased due to rate plan changes, actual consumption and/or changes to the market price of gas.
This is a convenient service that provides fixed monthly payments for natural gas service based on your estimated annual rate per therm and estimated annual consumption.
The Budget Bill Payment Plan calculated monthly payment based on your estimated annual rate per therm and estimated annual consumption.
The total amount due for this monthly payment.
The date the current amount due on your bill must be paid in order to avoid late fees and disconnection for nonpayment.
These rate plans are available to business customers.
A colorless, odorless, poisonous gas produced by the incomplete burning of solid, liquid, and gaseous fuels. Appliances fueled with natural gas may produce CO. High levels can be fatal if inhaled.
The amount of gas used presented in a unit of measurement applicable to natural gas (i.e. Hundreds of Cubic Feet). CCFs Used is calculated by subtracting the Beginning Read from the Ending Read.
This is the process of selecting a new rate plan to replace your current rate plan.
This third-party provider of financial e-commerce solutions supports the Gas South Payment (e-Pay) feature.
Gas South is committed to providing clear pricing, which includes giving you the personal guidance and tools to make educated choices about your natural gas rate plan.
These tools provide guidance to help you make educated choices about your natural gas service.
A not-for-profit electric membership cooperative serving approximately 190,000 residential and business customers with reliable electric energy.
A third-party agency that is used to collect unpaid debt from a delinquent Gas South account.
This fee on your bill is for connecting natural gas service at a location where there is existing gas service regardless of whether the gas is currently turned on or off. This fee includes the AGL Connect Fee.
The protection, preservation, management, or restoration of natural resources in order to prevent depletion.
This agency provides free, confidential budget counseling, community-wide education programs in money management, debt management programs for consumers who are overextended, and comprehensive housing counseling.
The amount of natural gas used by a residential or business customer over a period of time.
The historical consumption on your bill shows your Therms Used for the current month as well as the previous twelve (12) months.
A score returned from a third-party credit bureau which allows Gas South to determine a customer's eligibility to sign up for natural gas service.
The most common measurement of gas volume. One Cubic Foot is equal to the amount of gas required to fill one cubic foot under standard temperature and pressure. 1 Cubic Foot is approximately 1,025 British Thermal Units (BTUs). 100 Cubic Feet = 1 CCF.
The date the current amount due on your bill must be paid in order to avoid late fees and disconnection for nonpayment.
This fee on your bill is for servicing your account and is based on your credit score and rate plan selected.
The number of days of gas consumption between your Meter Start and Meter End meter read dates.
This Atlanta Gas Light Company (AGLC) factor is an estimate of how much natural gas pipeline capacity must be reserved for a residence or business and is based on a customer's demand on the system on the coldest day of the prior year. AGL is responsible for determining and recalculating the DDDC on an annual basis and updates your DDDC each September. The DDDC is used to calculate AGL Pass Through Charges and business Interstate Pipeline Charges.
The measure of a customer or system's natural gas requirements over a period of time.
The removal or relaxation of regulations or controls governing a business or service operation such as natural gas utilities.
This can occur if your overdue balance is not paid within forty-five (45) days after the bill date.
A company that is responsible for transporting natural gas to your home or business, maintaining the pipes that carry the gas, and for the connection, disconnection and emergency response in the case of a suspected gas leak.
The date the current amount due on your bill must be paid in order to avoid late fees and disconnection for nonpayment.
This fee applies if you choose to terminate your fixed rate contract before it expires.
See Online Account Services.
Consumer-owned and operated cooperatives that supply electric service to residential and business/industrial consumers.
A feature of Online Account Services which allows you to receive email bill notifications and to use Gas South Payment (e-Pay) which allows you to make a one-time online payment using your checking or savings account.
This partnership offers Georgia EMC members a special discount off all Gas South standard residential rate plans.
The actual meter reading in CCFs recorded on the Ending Read date.
The residential or business customer receiving natural gas service.
An identification number which allows a new customer to check the status of their pending enrollment for Gas South natural gas service.
See Gas South Payment.
This federal agency is responsible for the regulation of the production, transmission and sale of natural gas and electric power, as well as the transportation of oil.
This rate plan provides a consistent rate per therm for the term of the rate plan.
These charges on your bill are for the actual amount of gas used during your billing period. These charges are calculated by multiplying your Therms Used times your Rate per Therm.
A Georgia based natural gas company serving over 200,000 residential, business, and governmental customers. Gas South is a wholly-owned subsidiary of Cobb Electric Membership Corporation (Cobb EMC).
The account number assigned by Gas South to service your account.
A feature of Online Account Services (e-Bill) which allows you to make a one-time online payment using your checking or savings account.
The senior rate plans are available to residential customers who are 65 or older and offer a discount off the Rate per Therm for all residential rate plans.
A comprehensive health and social services agency whose mission is to strengthen Georgia families by providing services through programs that ensure their health and welfare.
This state regulatory agency provides oversight, policy guidance and direction to electric, telecommunications and natural gas public utilities.
An agency whose mission is to protect consumers and businesses from unlawful, deceptive and unfair practices in the marketplace by enforcement of the laws they administer and through education.
This fixed rate plan features a significantly lower Rate per Therm to offset the slightly higher Customer Service Fee and is designed for households that use over 1000 therms annually.
A feature offered to Gas South business and industrial customers with ten (10) or more accounts which allows multiple accounts to be consolidated on to a single Gas South bill each month.
An indicator which prevents a customer from being disconnected for non-payment until the health alert expires. A medical certificate must be completed by the attending physician and returned to Gas South.
A nonprofit organization which provides energy assistance to low-income Georgia households.
These charges on your bill are for business customers and cover interstate pipeline gas transportation costs. These charges are calculated by multiplying $8.50 times your Dedicated Design Day Capacity (DDDC).
This rate for your first month of service is offered to new residential customers signing up for our Variable Rate Plan. After your first month, you will continue on the Variable Rate Plan which fluctuates month to month with the natural gas market.
This fee on your bill indicates payment for the total amount due was not received by the bill due date.
This agency offers financial assistance during the winter months to natural gas customers from low income households.
A company, such as Gas South, that is approved and certified by the Georgia Public Service Commission (PSC) to buy natural gas and sell it to residential and business customers.
A chemical added to natural gas to give the gas a distinctive odor (similar to rotten eggs) that warns customers of a leak.
See Meter Read End Date.
This cycle is assigned by Atlanta Gas Light Company (AGLC) based on the geographical location of your home or business and identifies when your monthly meter reading will occur.
The meter read date when the Ending Read for your gas consumption was recorded for this billing period.
The meter read date when the Beginning Read for your gas consumption was recorded for this billing period.
See Meter Read Start Date.
This Clear Price Tool allows new and existing customers to request a particular fixed rate for natural gas. You are notified via email if your requested fixed rate becomes available.
This energy fuel is a mixture of naturally occurring combustible gases found underground and is widely used for heating and cooking, as well as for a variety of industrial applications.
This fee on your bill is for connecting natural gas service at a location where a new meter must be installed. This fee includes the AGL Meter Set Fee.
A convenient online service which allows you to view your bill and payment history, pay your natural gas bill, change or renew your rate plan, sign up for automatic bank draft and update your personal information.
The total charges from previous bills that were not paid by the previous bill due dates.
The amount paid since your previous bill.
This service breaks a past due balance into multiple payments in order to prevent disconnection for nonpayment. Payment Arrangements have the same due date as the bill.
Your Pay-As-You-Go Program forecasted charges for the next thirty (30) days.
Gas South’s Pay-As-You-Go program is designed to bring choice and savings to customers
(re)establishing their credit. This program allows you to obtain natural gas service by paying the expected charges for gas you will use over the next 30 days, at the beginning of the service period. No deposits are required under this program.
This amount is your actual charges minus your Pay-As-You-Go Amount (forecasted charges) for that period.
This service breaks a past due balance into multiple payments in order to prevent disconnection for nonpayment. Pay Plans usually have different due dates than the bill due date and occur over a shorter period of time than a payment arrangement.
A feature of Online Account Services which allows you to select from the online payment options: e-Pay or Speedpay
®.
The address where you receive your natural gas service.
The balance forward from your previous bill.
A feature offered to Gas South business and industrial customers in which Gas South notifies the customer when their requested fixed rate becomes available.
These companies are generally involved in the exploration, drilling, and refinement of natural gas.
A company such as Gas South that is approved and certified by the Georgia Public Service Commission (PSC) to buy natural gas and sell it to residential and business customers.
The rate plan price for each therm of natural gas consumption.
This defines the type of plan and pricing details for your natural gas service. Details include whether the plan is fixed or variable, the Rate per Therm and the Customer Service Fee. Fixed rate plan details include the term of the rate plan and business rate plans include the Interstate Pipeline Charges.
This Clear Price Tool helps you choose a rate plan that's right for you.
This charge on your bill is for requesting to be reconnected after being disconnected for nonpayment. This fee includes the AGL Reconnect Fee.
This is a customer request to be reconnected after being disconnected for nonpayment. All past due balances must be paid.
A company that provides natural gas service to low-income households and consumers who have been unable to obtain or maintain natural gas service from another natural gas provider.
This program was established as a provision of the Natural Gas Consumers' Relief Act to provide natural gas service to low income residential consumers and consumers who are unable to obtain or maintain service from a gas marketer.
This is the process of selecting a new rate plan when your current fixed rate plan expires.
These rate plans are available to residential customers.
This fee on your bill indicates your check was returned due to insufficient funds.
A religious charitable organization that provides faith-based programs and disaster relief services.
This is a customer request to voluntarily disconnect and then reconnect service at the same service location within a twelve month period.
These rate plans are available to residential customers who are 65 or older and offer a discount off the Rate per Therm for all residential rate plans.
The address where you receive your natural gas service.
This is a customer request to start new natural gas service or switch existing natural gas service to Gas South.
The practice of changing a customer's natural gas provider without proper authorization.
An online payment option which allows you to make a one-time payment using a credit or debit card.
This is a customer request to switch their existing natural gas service from their current provider to Gas South.
Some businesses or organizations, such as libraries and schools, are not required to pay state and/or local taxes. All government accounts are automatically set up as tax exempt. Churches and other organizations must send in paperwork verifying tax exempt status prior to being set up as tax exempt.
This is the number of months of your fixed rate plan.
The unit for measuring natural gas consumption used to calculate Gas Charges based on your Rate per Therm.
This Clear Price Tool helps you estimate your annual consumption in therms.
The factor used to convert the amount of gas consumed from CCFs to Therms. Meter reads are in the CCFs unit of measure and must be converted to therms so that Gas Charges can be calculated based on your Rate per Therm.
The total consumption used to calculate Gas Charges based on your Rate per Therm. Therms Used is calculated by multiplying your CCFs Used times the Thermal Factor.
The total amount due including current and past due charges.
The total charges accrued for a particular billing period. For the Budget Bill Payment Program, this is your Budget Payment. For the Pay-As-You-Go Program, this is your Pay-As-You-Go Amount plus your Pay-As-You-Go Variance.
This is a customer request to turn off service at your current home or business and to sign up for service at your new home or business.
This is a customer request to stop their existing gas service.
This is a customer request to start service at a new home or business which may or may not need to have a new meter installed.
An organization whose purpose worldwide is to mobilize local leaders and their communities in order to identify and address local human needs.
Our utility partnership offers customers of municipal utilities a special discount off all Gas South standard residential rate plans.
This rate plan fluctuates month to month with the natural gas market.