Residential Terms and Conditions
Residential Terms and Conditions of Service
GAS SOUTH, LLC
Residential Terms and Conditions of Service
These “Terms and Conditions of Service,” together with the Disclosure Statement
and confirmation notice, represent a complete statement of the agreement between
Gas South, LLC (“Gas South”) and you, the customer. Gas South’s plans may vary by
pricing, length of commitment, and promotional incentives. Gas South’s plans include
the prices and charges that a customer pays for the natural gas commodity Gas South
sells. The Georgia Public Service Commission (“GPSC”) separately regulates distribution
charges for the delivery of natural gas to the customer by Atlanta Gas Light Company
(“AGL”). The Federal Energy Regulatory Commission regulates interstate transportation
prices and services.
Special Notice of Customer Rights: These “Terms and Conditions of Service” are
subject to the Natural Gas Consumers Relief Act as implemented by the GPSC and other
laws and regulations applicable to natural gas marketers certificated by the GPSC.
Gas South will only apply these terms in a fashion consistent with those laws and
regulations, including limitations on customer fees and deposits and provisions
for the return of deposits. In addition, customers may utilize Gas South's dispute
resolution process required by the GPSC pursuant to its implementation of the Natural
Gas Consumers Relief Act.
Length of Commitment: The length of your commitment to purchase
gas and any renewal options you may have vary depending on the plan you select.
Similarly, Gas South’s commitment to the price of the gas and any renewal options
Gas South may offer may vary depending on the plan you select. The Disclosure Statement
and confirmation notice that is included as a part of these Terms and Conditions
details the terms of your plan, including your rate per therm and length of service.
Your purchases from Gas South will begin on the meter reading date determined by
AGL.
(a) If you are turning on natural gas service for the first time in a new location
or after a seasonal (or other) disconnection, your agreement with Gas South becomes
effective on the date when service is turned on by AGL.
(b) If you are switching to Gas South from another marketer in Georgia, and if you
sign up by the 15th day of a given month, your switch will typically
become effective on the 1st day of the next month. If you enroll after
the 15th day of the month, your switch may not become effective until
the following month (example: sign up March 21st, your switch typically
will become effective May 1st). Gas South relies on Atlanta Gas Light
to process switch requests and delays can occur.
Basic Service Pricing: Under a fixed rate contract, Gas South
will charge you a rate per therm for natural gas commodity service that will not
change for the term of your contract. Under a variable rate contract, Gas South
will charge you a rate per therm for natural gas commodity service that may change
monthly based on market conditions. Pricing plans may vary with such factors as
your credit and incentive packages that Gas South offers. AGL delivery base charges
and meter read fee, a Gas South monthly customer service fee, and state and local
taxes will be charged in addition to your rate per therm. Rates and customer service
fees may also change for any renewal periods as stated in the applicable renewal
offer. Gas South will not assess new or additional customer service fees or other
charges or fees if you are on a variable rate plan without providing you advance
written notice of those charges or additions at least twenty-five (25) days prior
to implementation of the charge or fee.
Payment: Payment in full is due on or before the due date shown
on your bill. Below are the payment options:
- Mail: Payments can be made
by check or money order to PO Box 4298 Atlanta, GA 30302. Please allow five (5)
days for mail delivery of payment.
- Automatic Bank Draft: Gas South’s
automatic bank draft withdraws your amount due on the due date from your financial
institution.
- Payment Locations: Visit
www.gas-south.com
or call 1-866-762-6427 for walk-in payment locations. These centers accept cash
payments for Gas South bills and may charge a processing fee.
- Pay by Phone: You may pay
your gas bill with a check, VISA, MasterCard or debit card by phone using Western
Union Speedpay network. There is a processing fee assessed for each transaction.
Visit www.gas-south.com
or call 1-877-596-5072 to use this service.
- Online Payment/ e-bill:
You may pay your bill online at www.gas-south.com.
Gas South reserves the right to add, change or terminate payment options at any
time.
Quantity Delivered: Gas South sells only the quantity of
gas delivered to your AGL gas meter as determined by AGL. Gas South’s obligation
to sell a quantity of gas will be limited to your historic gas usage and patterns
of use with reasonable variances. Gas South will use reasonable efforts to adjust
deliveries if your usage changes.
Change of Address: When you enroll to purchase natural gas
from Gas South, you are agreeing to purchase gas from Gas South for a particular
location. If you move to another location, you will need to enroll separately for
the new location.
Right to Cancel: You will have the right to cancel gas purchases
from Gas South at any time. To cancel your service with Gas South, call 1-866-762-6427
(toll- free). Gas South may charge you an early cancellation fee if you are on a
fixed rate contract. Gas South will not charge a cancellation fee if you qualify
as a low-income residential customer seeking service for the first time from the
regulated provider, if you terminate service to relocate to another residence and
do not change marketers, or if you are relocating outside the Atlanta Gas Light
territory. You have the right to switch once a year without incurring AGL’s switching
charge of $7.50. Switching and any additional charges assessed by AGL may be charged
to you.
Changes to Terms and Conditions: Gas South may change the
plans and terms and conditions of its sales to you. If you are on a fixed term agreement
with Gas South and the expiration date of such agreement is approaching or whenever
Gas South proposes to change its terms of service under any type of agreement, Gas
South will provide you written notice of changes before they are effective. The
notice will describe the changes in the terms and conditions and explain your options
in response to the changes. If changes in law or GPSC orders and rules require a
change in the way Gas South sells gas to you, Gas South will make the required change,
and Gas South will continue to sell gas to you under the plan in which you are enrolled.
If Gas South initiates a change in your plan, you will have the option of changing
your marketer and we will inform you of that option when it applies.
Limitation of Warranty: Gas South is selling you a commodity
that is produced, stored and transported by other businesses. Gas South makes no
representations or warranties other than those expressly stated in these terms and
conditions. Gas South expressly disclaims all other warranties, express or implied,
including merchantability and fitness for a particular purpose. The natural gas
that Gas South markets will meet applicable industry quality standards. Gas South
is not responsible for the delivery of gas to your premises. Gas South is undertaking
no obligations, responsibilities or liabilities upon and after delivery of the natural
gas to AGL at the delivery point. Gas South is not responsible for your use of the
natural gas. Gas South exercises no independent control over AGL’s facilities necessary
for delivery of the natural gas, and Gas South undertakes no responsibility or liability
for the operations of AGL or for interruptions, termination or deterioration of
its delivery or other services due to actions by AGL or others. Gas South undertakes
no responsibility for other pipeline or storage operations or resulting interruption
of upstream transportation that is scheduled as firm that prevents the delivery
of natural gas to the delivery point.
Governing Law: Gas South’s sales to you will be governed
by the laws of the State of Georgia, including the laws applying to the sale of
goods and the applicable provisions of the Uniform Commercial Code as adopted by
the State of Georgia.
Contact Information: Gas South representatives can be contacted
at the location or number listed below.
Gas South, LLC
Post Office Box 4298
Atlanta, Georgia 30302
1-866-762-6427 (toll-free)
Monday - Friday 7 a.m.- 8 p.m.,
Saturdays 8 a.m.- 5 p.m.
customerservice@gas-south.com
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To report a gas leak or other emergency contact Atlanta
Gas Light Company:
770-907-4231 (within metro
Atlanta
)
1-877-427-4321 (Toll Free outside of metro
Atlanta
)
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To contact the
Georgia
Public Service Commission:
Attention: Consumer Affairs
Georgia Public Service Commission
244 Washington Street
Atlanta,
Georgia
30334
404-656-4501 (within metro
Atlanta
)
1-800-282-5813 (Toll Free outside of metro Atlanta)
Fax: 404-656-2341
gapsc@psc.state.ga.us
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Billing Disputes: If you think your bill
is incorrect, Gas South recommends that you contact it within thirty (30) days of
the date of the bill in dispute. You will not be responsible for paying the “disputed
portion” of the bill during the investigation period but will be responsible for
timely payment of charges not in dispute. The disputed portion of the bill will
not incur any late fees or be subject to collection procedures during the investigation.
If you receive bills that undercharge or fail to charge for legitimate services,
you will be given the amount of time it took for Gas South to correct the error
to pay the correct amount and no late charge or interest will be charged on the
corrected amount during said period.
Gas South will use good faith efforts to resolve any customer disputes in a timely
manner. The resolution of the dispute will be communicated in writing to you, at
your billing address within thirty (30) days of receipt of the dispute. If you are
still dissatisfied, you may contact the GPSC.
Privacy Policy: During the operation of Gas South business,
we collect and use information about our customers, your gas usage and that of other
customers, and other relevant information. Gas South obtains and uses information
about customers from third parties, including, but not limited to credit reporting
agencies, to better enable its business operation. Gas South may disclose such information
to its affiliates, or contractors operating on the behalf of Gas South for the purposes
of (1) developing or offering new or enhanced products and services or (2) administering
and/or collecting on customer accounts. Gas South may disclose such information
to parties in connection with proposed business transactions, to credit agencies,
or to duly authorized agencies investigating potential hazardous or illegal activity.
Assignment: You will not have the right to transfer your
right to purchase gas, from Gas South, to another party at your enrolled location.
These terms and conditions, your disclosure statement, and your confirmation notice
constitute our complete agreement and can be assigned by Gas South without your
consent.
GAS SOUTH, LLC
Residential Disclosure Statement
This Disclosure Statement provides important information about your service with
Gas South. This Disclosure Statement should be read in conjunction with the “Terms
and Conditions of Service” and your confirmation notice for a complete statement
of the agreement between Gas South and you, the customer.
Your “Account Summary” on your confirmation notice
highlights your rate plan, terms of service and cancellation fees. Please keep this
Disclosure Statement, the Terms and Conditions and your confirmation notice for
future reference.
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Length of Service: Your service will begin on the date determined
by AGL. Your particular term start and end dates are shown in your “Account Summary”
on your confirmation notice.
Fixed Rate Contract: Under a fixed rate contract, Gas South
will charge you a rate per therm for natural gas commodity service that will not
change for the term of your contract. The rate does not include AGL delivery base
charges and meter read fee, a Gas South monthly customer service fee, and state
and local taxes, which will be charged separately. Rates and customer service fees
may change for any renewal periods and such changes will be stated in the applicable
renewal offer.
Variable Rate Contract: Under a variable rate contract, Gas
South will charge you a rate per therm for natural gas commodity service that varies
monthly based on market conditions. You can verify the current month’s rate at www.gas-south.com
or by calling at 1-866-762-6427. This rate does not include AGL delivery base charges
and meter read fee, a Gas South monthly customer service fee, and state and local
taxes, which will be charged separately. You can switch to a fixed rate contract
at any time by calling Gas South at 1-866-762-6427. If you choose to switch to a
fixed rate contract, new Terms and Conditions may apply.
Billing and Payment: You will be billed based on your meter
reading schedule set by AGL. The bill may contain AGL base charges, gas charges,
and a Gas South customer service fee. Your bill will also include all applicable
federal, state and local taxes and charges. Your bill may also include adjustments
related to previous billing errors, meter read errors, miscalculation of taxes or
other errors or omissions as current laws and regulations permit. Early termination
will not affect the charges imposed by AGL.
If you are turning on natural gas service for the first time in a new location or
after a disconnection, you may also be charged a turn on fee of no more than $25.00,
in addition to any charges assessed by AGL.
Gas South will post payments to your account in a timely manner. Gas South will
retain any refunds owed to former natural gas customers in an amount less than $2.00.
Gas South will likewise not pursue collection of account balances less than $2.00.
Gas South may, at its discretion, retain credit balance refunds in instances where
customers have multiple accounts of record and outstanding balances. Withheld refunds
may be applied to gas accounts with outstanding balances.
Additional Fees: If your payment is late, Gas South has the
right to charge a late fee in the amount of $10.00 or 1.5 percent of the past due
amount, whichever is greater. Gas South may also charge a fee of no more than $25.00
for any returned check, bank draft or credit card transaction not processed due
to insufficient funds or credit availability.
Budget Billing Payment Plan: Customers with no outstanding
balance can request a consistent bill amount for a twelve month period with the
Budget Billing Payment Plan. Your monthly budget payment will be based on your projected
consumption and current and future gas prices. Your monthly budget payment will
be recalculated annually. Gas South reserves the right to recalculate your monthly
budget payment before the anniversary period if it appears that current estimated
payments are significantly under or over estimated based on current consumption
and gas rates. If you remain on budget billing, a credit or debit balance at the
end of the budget period will be rolled over into the budget monthly payment for
the next twelve (12) months. In addition, accounts are trued-up immediately when
the budget amount is not paid. Outstanding balances must be paid before being re-enrolled
on a Budget Billing Payment Plan.
Payment Arrangements: Customers are entitled to one reasonable
payment arrangement, prior to disconnection, and must contact Gas South to establish
the terms. Gas South will confirm agreed upon terms in writing. Gas South accepts
payments from the Low Income Home Energy Assistance Program (“LIHEAP”). Call 1-800-869-1150
for information on this program.
Contact the Department of Human Resources for information regarding heating assistance
programs:
Department of Human Resources
Community Services Section
Division of Family and Children Services
Two Peachtree Street, N.W. Suite19-268
Atlanta, Georgia
30303-3180
Phone: 404-657-3426
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Website: http://www.dhr.georgia.gov/
Public Inquiries: 1-800-869-1150 (Toll Free)
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Contact Information: If you have any billing questions or
concerns, please contact Gas South representatives at the address or number listed
below. Please include your Gas South account number on all correspondence or payments
submitted to Gas South.
Gas South
Post Office Box 4298
Atlanta, Georgia
30302
at 1-866-762-6427 (toll-free)
Monday through Friday 7 a.m.- 8 p.m., Saturdays 8 a.m.- 5 p.m.
Gas South will use good faith efforts to resolve any customer concern. If you are
not satisfied after discussing your concern with Gas South, you may contact the
Georgia Public Service Commission at the location or numbers listed below.
Georgia Public Service Commission:
Attention: Consumer Affairs
Georgia Public Service Commission
244 Washington Street
Atlanta, Georgia 30334
404-656-4501 (within metro Atlanta)
1-800-282-5813 (Toll Free outside of metro Atlanta)
Fax: 404-656-2341
gapsc@psc.state.ga.us
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Right of Rescission: A consumer shall have a three-day right
of rescission following receipt of this disclosure at the time of initiating service
or when informed of a change in terms or conditions. You, the consumer, may
cancel in writing or electronically by contacting the marketer.
Notice of Expiration or Changes: If you have a fixed term
contract with us and it is approaching the expiration date, or whenever we propose
to change our terms of service in any type of agreement, you will receive written
notification from us prior to the date of expiration of or change to the agreement.
We will explain your options to you in this advance notification.
Credit Policy: Gas South typically performs a credit check
on all customers enrolling or renewing for service. Your credit score may influence
your customer service fee, rate plan, and deposit. A recent twelve (12) month payment
history from another utility (electricity, telephone, or gas) may also be required
to obtain service. If you are requested to provide payment history or service is
declined, Gas South will send you a letter explaining the reason for the decision.
Deposits: Gas South may require a deposit for service depending
on your credit score and payment history if you primarily use gas for personal,
family, or household purposes. Deposits shall not exceed $150.00 for a residential
customer. If a deposit is required from you and you have paid your Gas South bills
on time as indicated on your monthly billing statement for a period of six (6) months
or if you terminate the account, whichever comes first, Gas South will refund the
deposit to you within sixty (60) days. Deposits will not be refunded if you have
an outstanding balance or an overdue balance exceeding the amount of the deposit.
If the outstanding or overdue balance is less than the deposit, Gas South will refund
the difference.
Cancellation Fee: Fixed rate contracts may be subject to
an early cancellation fee. Gas South does not charge a cancellation fee for variable
rate contracts. You have the right to switch once a year without incurring AGL’s
switching charge of $7.50. Additional switching charges assessed by AGL may be passed
on to you, the customer. Gas South will not charge a cancellation fee if you qualify
as a low-income residential consumer seeking service for the first time from the
regulated provider, if you terminate service to relocate to another residence and
do not change marketers or if you are relocating outside the Atlanta Gas Light territory.
Estimated Bills: Gas South may send estimated bills when
the actual meter readings are not available. Estimated bills will be limited to
no more than two (2) consecutive months.
Late Payment, Nonpayment, Disconnection and Collection: Your
gas service will be subject to disconnection if a bill for service is not paid within
at least forty-five (45) days after the date of the bill. Gas South will deliver
a written notice of the proposed disconnection at least fifteen (15) days prior
to the date of disconnection. Before a request is made to AGL to disconnect gas
service for failure to pay, Gas South will offer at least one (1) reasonable pay
arrangement in writing. Gas service will not be disconnected by Gas South if it
is not your current marketer or for nonpayment of a bill that was not sent to you
in a timely manner or for any portions of a bill resulting from a billing dispute.
At least two (2) days prior to the proposed disconnection, Gas South will make a
good-faith effort to contact you. Ten (10) days after your service is disconnected,
your account may be sent to a third-party collection agency for further action.
If you ask to have service reconnected, Gas South will require you to pay reconnect
charges and provide payment for any outstanding balances. A fee up to $50.00 may
apply for reconnection. A deposit of no more than $150.00 may be required for reconnection
if Gas South determines that it is warranted.
Customer Choice: Gas South will not prevent you from obtaining
distribution and commodity sales service from another marketer or provider.
GAS SOUTH, LLC
Pay-As-You-Go Billing Program Disclosure Statement Addendum
This Pay-As-You-Go Billing Program Disclosure Statement Addendum (“Addendum”) outlines
differences in the Pay-As-You-Go Billing Program from the terms outlined previously
in the Residential Disclosure Statement. All other Residential Disclosure Statement
terms apply to the Pay-As-You-Go Billing Program and the Residential Terms and Conditions
of Service apply in their entirety.
Billing and Payment: Gas South will mail your first Pay-As-You-Go
bill within one week of your service start date. Thereafter, you will be billed
based on your meter reading schedule set by AGL. The bill may contain AGL base charges,
gas charges for the prior billing period, projected gas charges for the next 30
days, and a Gas South customer service fee. Each bill will also include an adjustment
reflecting the difference between the prior period’s projected charges and the actual
charges incurred. Your bill will also include all applicable federal, state and
local taxes and charges. Your bill may also include adjustments related to previous
billing errors, meter read errors, miscalculation of taxes or other errors or omissions
as current laws and regulations permit. Early termination will not affect the charges
imposed by AGL.
Budget Bill Payment Plan: The Budget Bill Payment Plan is
not available to customers enrolled in the Pay-As-You-Go Billing Program.
Deposits: Gas South will not require a deposit from customers
who enroll in the Pay-As-You-Go Billing Program.
Late Payment, Nonpayment, Disconnection and Collection:
An
accelerated disconnection timeline is a condition of Gas South’s Pay-As-You-Go Billing
Program, whereby gas service will be subject to disconnection if a bill is not paid
in full within at least twenty-five (25) days after the date the bill is mailed
. Gas South will deliver a written notice of the proposed disconnection at
least fifteen (15) days prior to the date of disconnection. This notice will be
included in each bill. Before a request is made to AGL , Gas South will make available
at least one (1) reasonable payment arrangement in writing. Gas service will not
be disconnected by Gas South if it is not your current marketer or for nonpayment
of a bill that was not sent to you in a timely manner or for any portions of a bill
resulting from a billing dispute. At least two (2) days prior to the proposed disconnection,
Gas South will make a good-faith effort to contact you. You remain liable for all
charges incurred until such time as the gas service is disconnected. Ten (10) days
after your service is disconnected, your account may be sent to a third-party collection
agency for further action. If you ask to have service reconnected, Gas South will
require you to pay reconnect charges and provide payment for any outstanding balances.
You may also be charged a reconnection fee of no more than $25.00, in addition to
any charges assessed by AGL.