Residential Terms and Conditions
Residential Terms and Conditions of Service
GAS SOUTH, LLC
Residential Terms and Conditions of Service
These “Terms and Conditions of Service,” together with the Disclosure Statement and confirmation notice,
represent a complete statement of the agreement between Gas South, LLC (“Gas South”) and you,
the customer. Gas South’s plans may vary by pricing, length of commitment, and promotional incentives.
Gas South’s plans include the prices and charges that a customer pays for the natural gas commodity
Gas South sells. The Georgia Public Service Commission (“GPSC”) separately regulates distribution charges for
the delivery of natural gas to the customer by Atlanta Gas Light Company (“AGL”).
The Federal Energy Regulatory Commission regulates interstate transportation prices and services.
Special Notice of Customer Rights: These “Terms and Conditions of Service” are subject to
the Natural Gas Consumers Relief Act as implemented by the GPSC and other laws and regulations
applicable to natural gas marketers certificated by the GPSC. Gas South will only apply these
terms in a fashion consistent with those laws and regulations, including limitations on customer
fees and deposits and provisions for the return of deposits. In addition, customers may utilize
Gas South's dispute resolution process required by the GPSC pursuant to its implementation of the
Natural Gas Consumers Relief Act.
Length of Commitment: The length of your commitment to purchase gas and any
renewal options you may have vary depending on the plan you select. Similarly, Gas South’s
commitment to the price of the gas and any renewal options Gas South may offer may vary depending on
the plan you select. The Disclosure Statement and confirmation notice that is included as a part of
these Terms and Conditions details the terms of your plan, including your rate per therm and length
of service. Your purchases from Gas South will begin on the meter reading date determined by AGL.
(a) If you are turning on natural gas service for the first time in a new location or after a
seasonal (or other) disconnection, your agreement with Gas South becomes effective on the date
when service is turned on by AGL.
(b) If you are switching to Gas South from another marketer in Georgia, and if you sign up by the
15th day of a given month, your switch will typically become effective on the 1st day of the next
month. If you enroll after the 15th day of the month, your switch may not become effective until
the following month (example: sign up March 21st, your switch typically will become effective May 1st).
Gas South relies on Atlanta Gas Light to process switch requests and delays can occur.
Basic Service Pricing: Under a fixed rate contract, Gas South will charge you
a rate per therm for natural gas commodity service that will not change for the term of your contract.
Under a variable rate contract, Gas South will charge you a rate per therm for natural gas commodity
service that may change monthly based on market conditions. Pricing plans may vary with such factors
as your credit and incentive packages that Gas South offers. AGL delivery base charges and meter read
fee, a Gas South monthly customer service fee, and state and local taxes will be charged in addition to
your rate per therm. Rates and customer service fees may also change for any renewal periods as stated
in the applicable renewal offer. Gas South will not assess new or additional customer service fees or
other charges or fees if you are on a variable rate plan without providing you advance written notice of
those charges or additions at least twenty-five (25) days prior to implementation of the charge or fee.
Payment: Payment in full is due on or before the due date shown on your bill.
Below are the payment options:
- Mail:
Payments can be made by check or money order to PO Box 4298 Atlanta, GA 30302.
Please allow five (5) days for mail delivery of payment.
- Automatic Bank Draft: Gas South’s
automatic bank draft withdraws your amount due on the due date from your financial institution.
- Payment Locations:
Visit www.gas-south.com or call 1-866-762-6427 for
walk-in payment locations. These centers accept cash payments for Gas South bills
and may charge a processing fee.
- Pay by Phone: You may pay your gas bill
with a check, VISA, MasterCard or debit card by phone using Western Union Speedpay network.
There is a processing fee assessed for each transaction.
Visit
www.gas-south.com or call 1-877-596-5072 to use this service.
- Online Payment/ e-bill: You may pay your bill online at
www.gas-south.com.
Gas South reserves the right to add, change or terminate payment options at any
time.
Quantity Delivered: Gas South sells only the quantity of gas delivered to your
AGL gas meter as determined by AGL. Gas South’s obligation to sell a quantity of gas will be limited
to your historic gas usage and patterns of use with reasonable variances. Gas South will use reasonable
efforts to adjust deliveries if your usage changes.
Change of Address: When you enroll to purchase natural gas from Gas South,
you are agreeing to purchase gas from Gas South for a particular location. If you move to another location,
you will need to enroll separately for the new location.
Right to Cancel: You will have the right to cancel gas purchases from Gas South at any time.
To cancel your service with Gas South, call 1-866-762-6427 (toll- free).
Gas South may charge you an early cancellation fee if you are on a fixed rate contract.
Gas South will not charge a cancellation fee if you qualify as a low-income residential customer seeking service
for the first time from the regulated provider, if you terminate service to relocate to another residence and do
not change marketers, or if you are relocating outside the Atlanta Gas Light territory. You have the right to
switch once a year without incurring AGL’s switching charge of $7.50. Switching and any additional charges assessed
by AGL may be charged to you.
Changes to Terms and Conditions: Gas South may change the plans and terms
and conditions of its sales to you. If you are on a fixed term agreement with Gas South and
the expiration date of such agreement is approaching or whenever Gas South proposes to change
its terms of service under any type of agreement, Gas South will provide you written notice
of changes before they are effective. The notice will describe the changes in the terms and
conditions and explain your options in response to the changes. If changes in law or GPSC
orders and rules require a change in the way Gas South sells gas to you, Gas South will make
the required change, and Gas South will continue to sell gas to you under the plan in which
you are enrolled. If Gas South initiates a change in your plan, you will have the option of
changing your marketer and we will inform you of that option when it applies.
Limitation of Warranty: Gas South is selling you a commodity that is produced,
stored and transported by other businesses. Gas South makes no representations or warranties other
than those expressly stated in these terms and conditions. Gas South expressly disclaims all other
warranties, express or implied, including merchantability and fitness for a particular purpose.
The natural gas that Gas South markets will meet applicable industry quality standards.
Gas South is not responsible for the delivery of gas to your premises. Gas South is undertaking no
obligations, responsibilities or liabilities upon and after delivery of the natural gas to AGL at
the delivery point. Gas South is not responsible for your use of the natural gas.
Gas South exercises no independent control over AGL’s facilities necessary for delivery of the
natural gas, and Gas South undertakes no responsibility or liability for the operations of AGL or
for interruptions, termination or deterioration of its delivery or other services due to actions by
AGL or others. Gas South undertakes no responsibility for other pipeline or storage operations or
resulting interruption of upstream transportation that is scheduled as firm that prevents the
delivery of natural gas to the delivery point.
Governing Law: Gas South’s sales to you will be governed by the laws of the
State of Georgia, including the laws applying to the sale of goods and the applicable provisions
of the Uniform Commercial Code as adopted by the State of Georgia.
Contact Information: Gas South representatives can be contacted at
the location or number listed below.
Gas South, LLC
Post Office Box 4298
Atlanta, Georgia 30302
1-866-762-6427 (toll-free)
Monday - Friday 8 a.m.-8 p.m.,
Saturdays 8 a.m.-3 p.m.
customerservice@gas-south.com
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To report a gas leak or other emergency contact Atlanta Gas Light Company:
770-907-4231 (within metro
Atlanta
)
1-877-427-4321 (Toll Free outside of metro
Atlanta
)
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To contact the
Georgia
Public Service Commission:
Attention: Consumer Affairs
Georgia Public Service Commission
244 Washington Street
Atlanta,
Georgia
30334
404-656-4501 (within metro
Atlanta
)
1-800-282-5813 (Toll Free outside of metro Atlanta)
Fax: 404-656-2341
gapsc@psc.state.ga.us
|
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Billing Disputes: If you think your bill is incorrect,
Gas South recommends that you contact it within thirty (30) days of the date of the bill in dispute.
You will not be responsible for paying the “disputed portion” of the bill during the investigation
period but will be responsible for timely payment of charges not in dispute. The disputed portion
of the bill will not incur any late fees or be subject to collection procedures during the
investigation. If you receive bills that undercharge or fail to charge for legitimate services,
you will be given the amount of time it took for Gas South to correct the error to pay the correct
amount and no late charge or interest will be charged on the corrected amount during said period.
Gas South will use good faith efforts to resolve any customer disputes in a timely manner.
The resolution of the dispute will be communicated in writing to you, at your billing address
within thirty (30) days of receipt of the dispute. If you are still dissatisfied, you may contact
the GPSC.
Privacy Policy: During the operation of Gas South business, we collect and
use information about our customers, your gas usage and that of other customers, and other relevant
information. Gas South obtains and uses information about customers from third parties, including,
but not limited to credit reporting agencies, to better enable its business operation.
Gas South may disclose such information to its affiliates, or contractors operating on the behalf of
Gas South for the purposes of (1) developing or offering new or enhanced products and services or (2)
administering and/or collecting on customer accounts. Gas South may disclose such information to
parties in connection with proposed business transactions, to credit agencies, or to duly authorized
agencies investigating potential hazardous or illegal activity.
Assignment: You will not have the right to transfer your right to purchase gas,
from Gas South, to another party at your enrolled location. These terms and conditions,
your disclosure statement, and your confirmation notice constitute our complete agreement and can be
assigned by Gas South without your consent.
GAS SOUTH, LLC
Residential Disclosure Statement
This Disclosure Statement provides important information about your service with Gas South.
This Disclosure Statement should be read in conjunction with the “Terms and Conditions of Service”
and your confirmation notice for a complete statement of the agreement between Gas South and you,
the customer.
Your “Account Summary” on your confirmation notice highlights your rate
plan, terms of service and cancellation fees. Please keep this Disclosure Statement,
the Terms and Conditions and your confirmation notice for future reference.
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Length of Service: Your service will begin on the date determined by AGL.
Your particular term start and end dates are shown in your “Account Summary” on your confirmation
notice.
Fixed Rate Contract: Under a fixed rate contract, Gas South will charge you a
rate per therm for natural gas commodity service that will not change for the term of your contract.
The rate does not include AGL delivery base charges and meter read fee, a Gas South monthly customer
service fee, and state and local taxes, which will be charged separately. Rates and customer service
fees may change for any renewal periods and such changes will be stated in the applicable renewal
offer.
Variable Rate Contract: Under a variable rate contract, Gas South will charge
you a rate per therm for natural gas commodity service that varies monthly based on market
conditions. You can verify the current month’s rate at www.gas-south.com
or by calling at 1-866-762-6427. This rate does not include AGL delivery base charges and meter read
fee, a Gas South monthly customer service fee, and state and local taxes, which will be charged
separately. You can switch to a fixed rate contract at any time by calling Gas South at
1-866-762-6427. If you choose to switch to a fixed rate contract, new Terms and Conditions may
apply.
Billing and Payment: You will be billed based on your meter reading schedule
set by AGL. The bill may contain AGL base charges, gas charges, and a Gas South customer service
fee. Your bill will also include all applicable federal, state and local taxes and charges.
Your bill may also include adjustments related to previous billing errors, meter read errors,
miscalculation of taxes or other errors or omissions as current laws and regulations permit.
Early termination will not affect the charges imposed by AGL.
If you are turning on natural gas service for the first time in a new location or after a
disconnection, you may also be charged a turn on fee of no more than $25.00, in addition to any
charges assessed by AGL.
Gas South will post payments to your account in a timely manner. Gas South will retain any refunds
owed to former natural gas customers in an amount less than $2.00. Gas South will likewise not
pursue collection of account balances less than $2.00. Gas South may, at its discretion, retain
credit balance refunds in instances where customers have multiple accounts of record and outstanding
balances. Withheld refunds may be applied to gas accounts with outstanding balances.
Additional Fees: If your payment is late, Gas South has the right to charge
a late fee in the amount of $10.00 or 1.5 percent of the past due amount, whichever is greater.
Gas South may also charge a fee of no more than $25.00 for any returned check, bank draft or credit
card transaction not processed due to insufficient funds or credit availability.
Budget Billing Payment Plan: Customers with no outstanding balance can request a
consistent bill amount for a twelve month period with the Budget Billing Payment Plan.
Your monthly budget payment will be based on your projected consumption and current and future gas
prices. Your monthly budget payment will be recalculated annually. Gas South reserves the right
to recalculate your monthly budget payment before the anniversary period if it appears that current
estimated payments are significantly under or over estimated based on current consumption and gas
rates. If you remain on budget billing, a credit or debit balance at the end of the budget period
will be rolled over into the budget monthly payment for the next twelve (12) months. In addition,
accounts are trued-up immediately when the budget amount is not paid. Outstanding balances must be
paid before being re-enrolled on a Budget Billing Payment Plan.
Payment Arrangements: Customers are entitled to one reasonable payment arrangement,
prior to disconnection, and must contact Gas South to establish the terms. Gas South will confirm
agreed upon terms in writing. Gas South accepts payments from the Low Income Home Energy Assistance
Program (“LIHEAP”). Call 1-800-869-1150 for information on this program.
Contact the Department of Human Resources for information regarding heating assistance
programs:
Department of Human Resources
Community Services Section
Division of Family and Children Services
Two Peachtree Street, N.W. Suite19-268
Atlanta, Georgia
30303-3180
Phone: 404-657-3426
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Website: http://www.dhr.georgia.gov/
Public Inquiries: 1-800-869-1150 (Toll Free)
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Contact Information: If you have any billing questions or concerns, please contact
Gas South representatives at the address or number listed below. Please include your Gas South account
number on all correspondence or payments submitted to Gas South.
Gas South
Post Office Box 4298
Atlanta, Georgia
30302
at 1-866-762-6427 (toll-free)
Monday through Friday 8 a.m.-8 p.m., Saturdays 8 a.m.-3 p.m.
Gas South will use good faith efforts to resolve any customer concern. If you are not satisfied
after discussing your concern with Gas South, you may contact the Georgia Public Service Commission
at the location or numbers listed below.
Georgia Public Service Commission:
Attention: Consumer Affairs
Georgia Public Service Commission
244 Washington Street
Atlanta, Georgia 30334
404-656-4501 (within metro Atlanta)
1-800-282-5813 (Toll Free outside of metro Atlanta)
Fax: 404-656-2341
gapsc@psc.state.ga.us
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Right of Rescission: A consumer shall have a three-day right of rescission
following receipt of this disclosure at the time of initiating service or when informed of a change
in terms or conditions. You, the consumer, may cancel in writing or electronically
by contacting the marketer.
Notice of Expiration or Changes: If you have a fixed term contract with us
and it is approaching the expiration date, or whenever we propose to change our terms of service in
any type of agreement, you will receive written notification from us prior to the date of expiration
of or change to the agreement. We will explain your options to you in this advance notification.
Credit Policy: Gas South typically performs a credit check on all customers
enrolling or renewing for service. Your credit score may influence your customer service fee,
rate plan, and deposit. A recent twelve (12) month payment history from another utility
(electricity, telephone, or gas) may also be required to obtain service. If you are requested to
provide payment history or service is declined, Gas South will send you a letter explaining the
reason for the decision.
Deposits: Gas South may require a deposit for service depending on your credit
score and payment history if you primarily use gas for personal, family, or household purposes.
Deposits shall not exceed $150.00 for a residential customer. If a deposit is required from you and
you have paid your Gas South bills on time as indicated on your monthly billing statement for a
period of six (6) months or if you terminate the account, whichever comes first, Gas South will
refund the deposit to you within sixty (60) days. Deposits will not be refunded if you have an
outstanding balance or an overdue balance exceeding the amount of the deposit. If the outstanding
or overdue balance is less than the deposit, Gas South will refund the difference.
Cancellation Fee: Fixed rate contracts may be subject to an early cancellation
fee. Gas South does not charge a cancellation fee for variable rate contracts. You have the right
to switch once a year without incurring AGL’s switching charge of $7.50. Additional switching
charges assessed by AGL may be passed on to you, the customer. Gas South will not charge a
cancellation fee if you qualify as a low-income residential consumer seeking service for the first
time from the regulated provider, if you terminate service to relocate to another residence and do
not change marketers or if you are relocating outside the Atlanta Gas Light territory.
Estimated Bills: Gas South may send estimated bills when the actual meter
readings are not available. Estimated bills will be limited to no more than two (2) consecutive
months.
Late Payment, Nonpayment, Disconnection and Collection: Your gas service will
be subject to disconnection if a bill for service is not paid within at least forty-five (45) days
after the date of the bill. Gas South will deliver a written notice of the proposed disconnection at
least fifteen (15) days prior to the date of disconnection. Before a request is made to AGL to
disconnect gas service for failure to pay, Gas South will offer at least one (1) reasonable pay
arrangement in writing. Gas service will not be disconnected by Gas South if it is not your current
marketer or for nonpayment of a bill that was not sent to you in a timely manner or for any portions
of a bill resulting from a billing dispute. At least two (2) days prior to the proposed
disconnection, Gas South will make a good-faith effort to contact you. Ten (10) days after your service is disconnected,
your account may be sent to a third-party collection agency for further action. If you ask to have service reconnected,
Gas South will require you to pay reconnect charges and provide payment for any outstanding balances. A fee up to $50.00 may
apply for reconnection. A deposit of no more than $150.00 may be required for reconnection if Gas South determines that
it is warranted.
Customer Choice: Gas South will not prevent you from obtaining distribution
and commodity sales service from another marketer or provider.
GAS SOUTH, LLC
Pay-As-You-Go Billing Program Disclosure Statement Addendum
This Pay-As-You-Go Billing Program Disclosure Statement Addendum (“Addendum”) outlines differences
in the Pay-As-You-Go Billing Program from the terms outlined previously in the Residential Disclosure
Statement. All other Residential Disclosure Statement terms apply to the Pay-As-You-Go Billing
Program and the Residential Terms and Conditions of Service apply in their entirety.
Billing and Payment: Gas South will mail your first Pay-As-You-Go bill within
a week of signing up for service. Thereafter, you will be billed based on your meter reading schedule
set by AGL. The bill may contain AGL base charges, gas charges for the prior billing period,
projected gas charges for the next 30 days, and a Gas South customer service fee. Each bill will
also include an adjustment reflecting the difference between the prior period’s projected charges
and the actual charges incurred. Your bill will also include all applicable federal, state and local
taxes and charges. Your bill may also include adjustments related to previous billing errors, meter
read errors, miscalculation of taxes or other errors or omissions as current laws and regulations
permit. Early termination will not affect the charges imposed by AGL.
If you are turning on natural gas service for the first time in a new location or after a
disconnection, you may also be charged a turn on fee of no more than $25.00, in addition to any
charges assessed by AGL.
Budget Bill Payment Plan: The Budget Bill Payment Plan is not available to customers
enrolled in the Pay-As-You-Go Billing Program.
Deposits: Gas South will not require a deposit from customers who enroll in
the Pay-As-You-Go Billing Program
Late Payment, Nonpayment, Disconnection and Collection: An accelerated disconnection
timeline is a condition of Gas South’s Pay-As-You-Go Billing Program, whereby gas service will
be subject to disconnection if a bill is not paid in full within at least twenty-five (25) days
after the date of the bill.. Gas South will deliver a written notice of the proposed
disconnection at least fifteen (15) days prior to the date of disconnection. This notice will be
included in each bill. Before a request is made to AGL , Gas South will make available at least
one (1) reasonable payment arrangement in writing. Gas service will not be disconnected by Gas South
if it is not your current marketer or for nonpayment of a bill that was not sent to you in a timely
manner or for any portions of a bill resulting from a billing dispute. At least two (2) days prior
to the proposed disconnection, Gas South will make a good-faith effort to contact you. You remain
liable for all charges incurred until such time as the gas service is disconnected. Ten (10) days
after your service is disconnected, your account may be sent to a third-party collection agency for
further action. If you ask to have service reconnected, Gas South will require you to pay reconnect
charges and provide payment for any outstanding balances. You may also be charged a reconnection
fee of no more than $25.00, in addition to any charges assessed by AGL.