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COVID-19 Updates from Gas South


May 18

Our continued cooperation with the Public Service Commission to support our customers

In response to the continued uncertainty from the COVID-19 pandemic, the Georgia Public Service Commission has voted to extend the moratorium of disconnections for non-payment until further notice. Atlanta Gas Light (AGL) will therefore not be disconnecting customers for non-payment until further notice. AGL will continue to complete disconnects by customer request. Gas South customers will continue to receive communication notifications providing existing account balance information, late fees, disconnection updates, as well as information on resources that are available for financial assistance. If you need help paying your bill, we encourage you to log in to your online account to request a pay plan, or contact our Care Center so that we can understand your situation. There are also other resources available through our partner organizations and agencies. Even if you’ve never qualified before, you may now be eligible. Click here for more information on resources available for help paying your bill.

Our customer care team is operating at full strength remotely, and can be reached at 877.472.4932, CustomerService@GasSouth.com or via chat at GasSouth.com. Our business hours are Monday through Friday, 7am – 8pm and Saturday, 8am – 5pm.

May 8

We value you as a customer and we’re here to help.

If you are experiencing financial hardship and cannot pay your bill, there are organizations that may be able to provide you with assistance, and many have funding set aside specifically for COVID-19. Each agency has unique eligibility requirements (ie: proof of income, identification and recent home heating bills). Even if you’ve never qualified before, you may now be eligible.

Click here for information on organizations with payment assistance options

April 22

Atlanta Gas Light Suspends Disconnections Until April 30

Our thoughts are with you during these uncertain times. We understand that many of our customers may be facing financial hardship, and we are continuing to make every effort to work with you if you're unable to pay your bill. In addition, Atlanta Gas Light (AGL) is suspending disconnections for non-payment until April 30th. If you have questions about your service or concerns about paying your bill, please reach out to us.

Our care center can be reached at 877.472.4932, mailto:CustomerService@GasSouth.com or via chat at GasSouth.com. Our business hours are Monday through Friday, 7am – 8pm and Saturday, 8am – 5pm.

April 6

Gas South will donate more than $1 million in 2020 to support families in our community impacted by COVID-19

Elevating our community is more important now than ever. Gas South remains 100% committed to our mission to “Be A Fuel for Good,” giving back 5% of profits to children in need. Because this year the community need is urgent, we have increased annual funding for several priority non-profit partners that have the broadest capacity to reach those in our community affected by COVID-19, and we will deploy $850,000 of these funds in the month of April. This 2020 strategy will represent the largest philanthropic commitment that Gas South has ever made.

Click here to read the full announcement

March 19

Gas South and Atlanta Gas Light (AGL) are working together to ensure the safety of customers and employees

The safety of our employees, our customers and our community is paramount. Gas South and Atlanta Gas Light (AGL) are working together to ensure continued service and support for all natural gas customers. AGL has issued an updated safety policy for their field representatives, calling on customers to disclose exposure concerns in advance of any scheduled appointments to determine the level of protective measures needed. Further, we along with AGL will suspend all involuntary disconnections through April 13th. We are working closely with Atlanta Gas Light and do not anticipate any interruption to your natural gas service, including turn on, reconnect or turn off service requests.

Our care center can be reached at 877.472.4932, CustomerService@GasSouth.com or via chat at GasSouth.com. Our business hours are Monday through Friday, 7am – 8pm and Saturday, 8am – 5pm.


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