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Frequently Asked Questions

General Questions

Frequently asked questions about Gas South, natural gas services and the Georgia Public Service Commission.

Is Gas South certified by the Georgia Public Service Commission?

Yes. Gas South is approved and certified by the Georgia Public Service Commission (PSC) to buy and sell natural gas to residential and business customers.

What are the Gas South customer service hours?

Gas South Customer Care Representatives are available Monday to Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. EST. Please contact us or call us at 1-877-472-4932. Visit Gas South's blog to learn more...

How do I sign up for Gas South service?

You can sign up for service online or by calling us at 1-877-332-5442 (for residential service) or 1-877-270-3790 (for business service). You will need your Social Security Number or Federal Employer Identification Number.

Who does service work for Gas South?

Atlanta Gas Light Company (AGLC) does all natural gas service work for all gas providers in Georgia. This includes turning on gas service, meter reading and emergencies.

Where can I learn more about Gas South?

Please visit the About Us section of our web site for more information. Visit Gas South's blog to learn more...

What is Gas South's relationship with Cobb EMC?

Gas South is a wholly-owned subsidiary of Cobb Electric Membership Corporation (Cobb EMC).

Where can I find the terms of my Gas South natural gas service?

You can find the terms and conditions of your Gas South natural gas service in the Terms and Conditions that were provided in your welcome letter or with your renewal letter.

What do I do if I suspect fraud on my account?

If you suspect fraudulent activity on your Gas South account, please call us at 1-877-472-4932. A customer care representative will provide you with a fraud package to complete and return to us so that we can investigate.

What consumer protection rights are available?

If you have a problem or dispute with a natural gas provider or a local distribution company that cannot be resolved, contact the Georgia Public Service Commission at 1-800-282-5813 or 404-656-4501.

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